juan esteban arango Restrepo
@juanestebanarangores
Coordino operaciones de campo y soporte técnico-comercial, cumpliendo SLA y mejorando la resolución de tickets.
ColombiaWhat I'm looking for
He coordinado operaciones de campo y soporte técnico-comercial en Emtelco, cerrando 3.120 órdenes de trabajo mensuales bajo SLA estrictos. Reduje en 90% el tiempo de resolución de tickets mediante seguimiento proactivo a técnicos en campo.
También he sostenido 95% de precisión documental en CRM y brindado soporte integral a 10 clientes corporativos simultáneamente, sin incumplimientos de servicio. Mi experiencia combina aprovisionamiento, pruebas de infraestructura, gestión de recursos y cierre de órdenes.
He liderado ventas, fidelización, reclamaciones, producción y equipos operativos, con resultados como 86% de participación de mercado para UNE y cumplimiento sostenido de metas comerciales.
Experience
Work history, roles, and key accomplishments
Creador de Experiencia Senior
Emtelco
May 2022 - Nov 2025 (3 years 6 months)
Closed 3,120 work orders per month ensuring SLA compliance through daily resource Gantt tracking and field technician management. Reduced ticket resolution time by 90% and maintained 95% documentation accuracy in CRM across 2,964 orders monthly.
Asesor Comercial
Réditos Empresariales (Gana)
Oct 2018 - Sep 2020 (1 year 11 months)
Achieved 100% of monthly cross-selling targets for 23 consecutive months through personalized client portfolio management. Retained 90% of frequent clients through structured post-sale follow-up.
Gestor de Reclamaciones
Nexarte
Aug 2016 - Sep 2017 (1 year 1 month)
Reduced claim response time by 95% by reorganizing case prioritization based on urgency. Attended to 450 key clients monthly without escalations through personalized attention.
Asesor Comercial UNE (Élite / Cambio de Domicilio)
Emtelco
Mar 2011 - Jul 2016 (5 years 4 months)
Positioned UNE brand as leader in 20 municipalities achieving 86% market share through regional penetration strategies. Exceeded installed sales target by 100% for 4 years and reduced rejection rate to 5%.
Coordinador Territorial
Vías y Tránsito
Jul 2010 - Sep 2010 (2 months)
Achieved 100% vehicle distribution coverage in Antioquia in 2 months leading a team of 2. Implemented contingency plans that reduced traffic congestion wait times by 30%.
Coordinador de Producción y Calidad
Swak Ltda.
Jul 2007 - Dec 2009 (2 years 5 months)
Reduced material losses/deterioration by 90% annually by implementing quality control in the plant. Supervised a team of 6 workers achieving 90% production efficiency according to strategic plan.
Education
Degrees, certifications, and relevant coursework
Politécnico Colombiano Jaime Isaza Cadavid
Ingeniería, Productividad y Calidad
Pursuing a degree in Ingeniería en Productividad y Calidad.
I. Colegio San Marcos
Bachiller Académico, General Studies
Completed Bachiller Académico in 2002.
Fundación Carlos Slim
Certificaciones, Tecnología
Completed multiple certifications in technology and digital skills.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
Skills
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