Jonathan Gualdron

Provide real-time support for users and delivery agents across Latin America, assisting with payments, withdrawals, bug tracking, and logistics through CRM systems. Handle critical cases and troubleshoot platform errors for technical teams.

Managed critical customer cases via phone, email, and chat for the Chile market. Liaised with insurance companies and resolved SERNAC and CMF complaints, recognized as top-rated CX agent.

Onboarded new drivers and managed documentation for multiple countries. Delivered 24/7 assistance during active rides via live support channels, supporting operations in Spain, Argentina, Chile, Mexico, and others.

Served North America customers via phone, chat, and email, selling Prime memberships and extended warranties. Managed refunds, returns, and post-sale assistance.

Managed inbound sales and customer retention for DIRECTV, promoting tech products and subscription packages.

Led customer service operations, retention, and mobile equipment sales. Handled technical complaints and escalations.

Advised and followed up on sales of health technology and reagents for labs, working with corporate clients and healthcare providers.

Managed inventory, personnel, and supplier relationships. Oversaw sales, administration, and store operations.

Managed HR, budgeting, payroll, taxes, and cash flow. Handled corporate sales and client service operations.

Processed Letters of Credit and SICAD operations. Handled transactions with U.S. and U.K. banks (Bank of America, Standard Chartered).

Technical studies in voice acting and dubbing, completed in 2017.

Professional music studies with a specialization in percussion, completed in 2015.

Bachelor's degree in International Trade from Universidad Alejandro de Humboldt, completed in 2011.