Juliet Marie Aliño
@julietmariealio
Experienced customer service professional with a strong healthcare background.
What I'm looking for
I am a dedicated customer service professional with extensive experience across healthcare, travel, and financial services. My career has been defined by my ability to manage complex inquiries and deliver tailored solutions that ensure customer satisfaction. As a Healthcare Representative, I successfully managed claims, benefits, authorizations, and premiums while effectively liaising with both members and providers, demonstrating my commitment to excellence in service delivery.
In the travel industry, I thrived as a Travel Consultant, where I was responsible for booking flights and accommodations, managing itinerary changes, and upselling services. My role as a Virtual Assistant in a debt relief company further honed my skills, as I verified client financial information and assisted with program enrollment. I pride myself on my multi-channel communication skills, problem-solving abilities, and client support expertise across diverse industries.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Sunshine Capital
Dec 2024 - May 2025 (5 months)
As a Virtual Assistant, I verified client financial information for a debt relief company. I also assisted clients with program enrollment and provided comprehensive support.
Healthcare Representative
Unitedhealth Group
Feb 2020 - Dec 2024 (4 years 10 months)
As a Healthcare Representative, I managed claims, benefits, authorizations, and premiums. I also liaised effectively with both members and providers to ensure smooth operations.
Travel Consultant
Interglobe Solutions (Kiwi.com)
Jun 2018 - Nov 2019 (1 year 5 months)
As a Travel Consultant, I was responsible for booking flights and accommodations for clients. I also managed itinerary changes and successfully upselled various travel services.
Education
Degrees, certifications, and relevant coursework
St. Dominic College of Asia
Bachelor's Degree, Unknown
Completed a comprehensive curriculum at St. Dominic College of Asia. Acquired foundational knowledge and skills relevant to the chosen field of study.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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