Ephren Anelli Barquilla
@ephrenanellibarquill
Customer service professional focused on resolving issues and improving customer loyalty.
PhilippinesWhat I'm looking for
I am an experienced customer service representative with a strong emphasis on clear oral and written communication, active listening, and delivering service-oriented solutions that enhance customer satisfaction and retention.
Across roles at Motion Global and Optum Global Solutions, I handled inquiries via phone and email, troubleshooted login and website issues, coordinated with logistics teams, and maintained accurate order and service resolution records.
I am currently seeking customer service or administrative opportunities while upskilling and actively applying; I bring dependable documentation, data-entry abilities, and a commitment to resolving issues efficiently.
Experience
Work history, roles, and key accomplishments
Job Seeker / Career Transition
Self Employed
Sep 2024 - Present (1 year 5 months)
Actively applying for customer service and administrative roles while updating professional skills and preparing application materials.
Customer Service Representative
Motion Global
Jan 2023 - Aug 2024 (1 year 7 months)
Handled customer inquiries, order concerns, and service requests via phone and email; tracked and resolved complaints and updated internal systems to ensure timely order fulfillment and customer satisfaction.
Family Caregiver
Self Employed
Feb 2021 - Dec 2022 (1 year 10 months)
Provided full-time care and support for an immediate family member, managing daily care routines and coordinating health-related tasks from February 2021 to December 2022.
Customer Service Representative
Optum Global Solutions
Nov 2019 - Feb 2021 (1 year 3 months)
Provided technical support and account assistance, conducted outbound calls and email follow-ups, and guided clients through website navigation and login troubleshooting to achieve issue resolution.
Student Intern
Provincial Social Welfare and Development Office
Jan 2018 - Dec 2018 (11 months)
Supported administrative tasks including data entry, record keeping, and documentation to assist social welfare program operations.
Student Intern
Livelihood and Enterprise Development Center
Jan 2017 - Dec 2017 (11 months)
Performed data encoding and supported documentation for enterprise development programs to streamline program records and reporting.
Education
Degrees, certifications, and relevant coursework
DDDe La Salle University - DasmariƱas
Bachelor of Arts, Development Studies (International Development)
2014 - 2018
Completed a Bachelor of Arts in Development Studies with a major in International Development, focusing on community and social programs.
DIDe La Salle Health Sciences Institute
Bachelor of Science, Physical Therapy / Occupational Therapy
2011 - 2014
Pursued undergraduate coursework in Physical Therapy / Occupational Therapy prior to completing a degree in Development Studies.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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