Celina Reyes
@celinareyes
Motivated customer service professional with strong communication skills.
PhilippinesWhat I'm looking for
I am a highly motivated and self-starting individual with a strong background in customer service and social media management. My experience spans various roles, including as a Customer Service Associate at BaronFleet and a Social Media Representative at IGT Solutions. I excel at creating bookings, managing inquiries, and assisting customers with their needs, ensuring a seamless experience.
Throughout my career, I have developed a keen ability to communicate effectively and work under pressure. I have a solid foundation in technical skills, including proficiency in Microsoft Office, Google Drive, and various customer relationship management tools. My commitment to excellence drives me to continuously improve and adapt in fast-paced environments, making me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
BaronFleet
Feb 2024 - Jul 2024 (5 months)
Created car bookings for customers and managed customer inquiries via WhatsApp and email. Coordinated with suppliers and assisted customers with refund and compensation requests.
Social Media Representative
IGT Solutions
Oct 2018 - Feb 2024 (5 years 4 months)
Created new bookings and assisted with rebooking or cancellation of current reservations for passengers. Handled passenger inquiries via social media and assisted with additional service requests and refund claims.
CSR - APAC Terminations
Firstsource Solutions Limited
Jul 2015 - Jul 2018 (3 years)
Pre-qualified disconnect requests and managed billing and contract reviews. Communicated with customers via email and notified them of process status through notice letters.
Education
Degrees, certifications, and relevant coursework
Lyceum of Alabang
Bachelor of Science, Hospitality Management
2012 - 2015
Activities and societies: F&B Operations Practicum, Shipboard Training / Apprenticeship Experience, Hotel Practicum
Focused on Hospitality Management, gaining foundational knowledge in hotel and restaurant operations. Completed practical training in food and beverage operations and hotel practicum.
Our Lady of Assumption College
Bachelor of Science, Hospitality Management
2011 - 2012
Undertook studies in Hospitality Management, building a base for a career in the service industry. This period contributed to a broader understanding of hospitality principles.
Sampaguita National High School
High School Diploma, General Studies
2007 - 2011
Completed secondary education, developing fundamental academic skills and preparing for tertiary studies. Engaged in various school activities and subjects.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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