I've supported customers at Univasa eSIM, resolving connectivity, eSIM activation, and software compatibility issues for international travelers in a fast-paced airport environment.
I logged customer interactions in Zoho CRM, handled phone follow-ups, and used de-escalation techniques to resolve real-time complaints. I also educated customers on product use while contributing to more than 1,000 monthly eSIM registrations and sales.
At Ace Academy and Consults, I managed high-volume email and helpdesk inquiries, built rapport with parents and students, and tracked cases from submission through resolution. My proactive support and follow-ups contributed to a 25% increase in registered students.
I've also provided administrative and stakeholder support for Nigeria's National Assembly Committee on Science & Research Institutions, managing correspondence, call routing, visitor inquiries, and confidential records.
