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Adedamola Johnson

@adedamolajohnson

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Detail-oriented operations manager with expertise in enhancing productivity.

Nigeria

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What I'm looking for

I am seeking a role that fosters growth, values teamwork, and encourages innovative problem-solving.

I am a detail-oriented and highly organized administrative professional with a proven track record in operations management, customer service, and resource optimization. My experience includes leading cross-functional teams to improve productivity and operational efficiency significantly. At Pennak, I enhanced team productivity by 25% and operational efficiency by 35% through effective process evaluations and streamlined workflows.

In my previous role at Helppo Africa Ltd, I resolved 95% of client inquiries promptly and implemented a ticketing system that improved service performance metrics. My ability to drive administrative growth strategies and optimize internal communication channels resulted in a 30% increase in team productivity. I am passionate about leveraging my strong communication and problem-solving skills to drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Pennak

Jul 2024 - Present (1 year 11 months)

As Operations Manager, improved team productivity by 25% and operational efficiency by 35% through process evaluation and team supervision. Generated comprehensive reports that enhanced decision-making and reduced project delays by 20%.

Operations Management Team Leadership Process Improvement Data Analysis Reporting Project Management Communication Problem Solving Customer Service

Current

Projects Coordinator

Current

The Stellar Initiative

Jan 2023 - Present (3 years 5 months)

Designed and implemented educational programs for over 2,000 children in rural communities. Mentored staff and conducted training programs, boosting team productivity by 30%.

Project Coordination Mentorship Community Engagement Communication Leadership Problem Solving Organizational Skills Productivity

Head of Operations, Growth, and Customer Satisfaction

Helppo Africa Ltd (Oxygen E-commerce)

Sep 2022 - May 2024 (1 year 8 months)

Led the administrative support team to resolve 95% of client inquiries promptly. Streamlined office operations and improved administrative efficiency by 25% through effective resource allocation and tracking systems.

Customer Service Team Management Resource Allocation Process Optimization Administrative Support Performance Metrics Communication Problem Solving Growth Strategies Workflow Management

Business Development

Brunches Café

Mar 2022 - Sep 2022 (6 months)

Identified new administrative opportunities leading to a 20% increase in operational efficiency. Developed administrative plans that enhanced organizational effectiveness by 15% and drove 30% revenue growth through strong customer relationships.

Business Development Market Research Customer Relationship Management Sales Strategies Team Collaboration Communication Problem Solving Revenue

Intern – Administrative Support

IP Express

Jul 2021 - Apr 2022 (9 months)

Supported engineering teams with research and documentation, improving project completion rates by 25%. Assisted with system maintenance tasks, enhancing system efficiency by 15%.

Administrative Support Research Documentation Maintenance Project Management Problem Solving Team Collaboration Communication Time Management

Class Teacher

Grace Schools

Sep 2018 - Jan 2021 (2 years 4 months)

Managed academic schedules and student records, improving operational flow by 15%. Developed structured lesson plans that increased student engagement by 40% and improved class performance by 20%.

Teaching Lesson planning Communication Problem Solving Team Coordination Organizational Skills Performance

Intern – Content and Planning

TBWA, AD Agency

Mar 2017 - Mar 2018 (1 year)

Assisted in strategic planning and competitive analysis, enhancing project efficiency by 25%. Edited and proofread content to ensure high-quality deliverables and maintained consistency.