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Adedamola Johnson

@adedamolajohnson

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Detail-oriented operations manager with expertise in enhancing productivity.

Nigeria

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What I'm looking for

I am seeking a role that fosters growth, values teamwork, and encourages innovative problem-solving.

I am a detail-oriented and highly organized administrative professional with a proven track record in operations management, customer service, and resource optimization. My experience includes leading cross-functional teams to improve productivity and operational efficiency significantly. At Pennak, I enhanced team productivity by 25% and operational efficiency by 35% through effective process evaluations and streamlined workflows.

In my previous role at Helppo Africa Ltd, I resolved 95% of client inquiries promptly and implemented a ticketing system that improved service performance metrics. My ability to drive administrative growth strategies and optimize internal communication channels resulted in a 30% increase in team productivity. I am passionate about leveraging my strong communication and problem-solving skills to drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

Projects Coordinator

Current

The Stellar Initiative

Jan 2023 - Present (2 years 4 months)

Designed and implemented educational programs for over 2,000 children in rural communities. Mentored staff and conducted training programs, boosting team productivity by 30%.

Project Coordination Mentorship Community Engagement Communication Leadership Problem Solving Organizational Skills Productivity

Current

Operations Manager

Current

Pennak

Jul 2024 - Present (10 months)

As Operations Manager, improved team productivity by 25% and operational efficiency by 35% through process evaluation and team supervision. Generated comprehensive reports that enhanced decision-making and reduced project delays by 20%.

Operations Management Team Leadership Process Improvement Data Analysis Reporting Project Management Communication Problem Solving Customer Service

Head of Operations, Growth, and Customer Satisfaction

Helppo Africa Ltd (Oxygen E-commerce)

Sep 2022 - May 2024 (1 year 8 months)

Led the administrative support team to resolve 95% of client inquiries promptly. Streamlined office operations and improved administrative efficiency by 25% through effective resource allocation and tracking systems.

Customer Service Team Management Resource Allocation Process Optimization Administrative Support Performance Metrics Communication Problem Solving Growth Strategies Workflow Management

Intern – Administrative Support

IP Express

Jul 2021 - Apr 2022 (9 months)

Supported engineering teams with research and documentation, improving project completion rates by 25%. Assisted with system maintenance tasks, enhancing system efficiency by 15%.

Administrative Support Research Documentation Maintenance Project Management Problem Solving Team Collaboration Communication Time Management

Business Development

Brunches Café

Mar 2022 - Sep 2022 (6 months)

Identified new administrative opportunities leading to a 20% increase in operational efficiency. Developed administrative plans that enhanced organizational effectiveness by 15% and drove 30% revenue growth through strong customer relationships.

Business Development Market Research Customer Relationship Management Sales Strategies Team Collaboration Communication Problem Solving Revenue

Class Teacher

Grace Schools

Sep 2018 - Jan 2021 (2 years 4 months)

Managed academic schedules and student records, improving operational flow by 15%. Developed structured lesson plans that increased student engagement by 40% and improved class performance by 20%.

Teaching Lesson planning Communication Problem Solving Team Coordination Organizational Skills Performance

Intern – Content and Planning

TBWA, AD Agency

Mar 2017 - Mar 2018 (1 year)

Assisted in strategic planning and competitive analysis, enhancing project efficiency by 25%. Edited and proofread content to ensure high-quality deliverables and maintained consistency.