Open to opportunities

Omolara Agbaje

@omolaraagbaje

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Administrative professional with 10+ years in customer service, office operations, and remote virtual assistance.

Nigeria

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What I'm looking for

I’m looking for a remote role where I can use my operations and administration expertise—email/calendar management, scheduling, records, and customer support—to keep work organized, support clients fast, and contribute to steady growth.

I’m a dedicated administrative professional with 10+ years of experience supporting customers, managing office operations, and coordinating day-to-day workflows. I’m known for keeping records organized, handling inquiries confidently, and helping teams run smoothly through strong communication and problem-solving.

In customer service and administration roles, I supported account inquiries and transactions, resolved complaints, and maintained accurate customer records. I also strengthened customer satisfaction through prompt issue resolution and improved document retrieval with structured filing systems.

As an Operations Manager at CATHEM EYE HOSPITAL, I supervised daily operations and staff activities, supported budgeting and financial planning, and managed operational resources. I recruited, trained, and onboarded employees, improved workflow efficiency across departments, and helped the Medical Director’s scheduling.

Currently, I’m enhancing my virtual assistance skills through the ALX Virtual Assistant Program, building strong capabilities in email/calendar management, meeting scheduling, internet research, and remote administrative support. I’m excited to bring my operations and customer support strengths to a remote environment where I can keep processes organized and outcomes consistent.

Experience

Work history, roles, and key accomplishments

Business Development Manager

Optomax Vision

Jan 2022 - Jan 2025 (3 years)

Generated sales opportunities, identified and engaged potential clients, and negotiated contract terms. Maintained client relationships and identified new business opportunities to drive revenue growth.

Client Relationship Management Contract Negotiation Business Development Revenue Generation

Operations Manager

Cathem Eye Hospital

Mar 2015 - Dec 2022 (7 years 9 months)

I worked as an Operation Manager in a health sector, I am very motivated and organized, I am currently developing my skills through ALX Virtual Assistant Program. I am experienced in using Microsoft Office, Google Workspace, Email Management, Data Entry etc. I am eager to learn, detail-oriented and passionate about helping businesses stay organized and productive.

Operations Manager

Cathem Eye Hospital

Jan 2015 - Jan 2022 (7 years)

Supervised daily operations and staff activities, including recruiting, training, and onboarding employees. Supported budgeting and coordinated operational resources and the Medical Director’s schedule.

Operations Management Staff Supervision Onboarding Training Budgeting Financial Planning Scheduling coordination Strategic Planning Support

Business Development Manager

Grey Media

Jan 2014 - Jan 2014 (0 months)

Maintained client records and databases, identified and engaged prospective clients, and recommended suitable services. Coordinated events and client activities to support business growth.

Client Records Database Management Lead Generation Client Engagement Event Coordination Business Development

Administrative Customer Support

Kards Nigeria Limited

Jan 2012 - Jan 2013 (1 year)

Managed office administration and filing systems while handling customer inquiries by phone and in person. Coordinated travel arrangements and maintained employee and administrative records.

Records Management Customer Support Issue Resolution Office Administration Travel Coordination

Customer Service Representative

Imad Microfinance Bank

Jan 2010 - Jan 2011 (1 year)

Assisted customers with account inquiries and transactions, processed deposits and withdrawals, and maintained accurate customer records. Handled complaints and educated customers on banking products and services.

Records Management Deposits Withdrawals Banking Products Education Data Entry