Joy David
@joydavid
I drive customer satisfaction and sales growth through high-volume customer service and outbound calling.
NigeriaWhat I'm looking for
I've supported customer service and sales operations across Roadway Rescue, Local Splash, SaferRoadRescue, Versatel Marketing, and Lantern Café.
At Roadway Rescue, I handled 100–200 daily calls, confirmed job completion, gathered service needs, provided quotes and ETAs, and resolved customer inquiries across phone, email, and chat.
I've built sales pipelines through cold and warm calling, including generating 300–400 daily leads at Local Splash. I use needs assessment, objection handling, upselling, and tailored solutions to build loyalty and close deals.
I'm focused on improving team performance and customer satisfaction through clear communication, accurate documentation, CRM workflows, and thoughtful customer relationship management.
Experience
Work history, roles, and key accomplishments
Customer Service
Roadway Rescue
Jan 2025 - Jan 2026 (1 year)
Conducted courtesy calls to confirm job completion, managed high-volume calls, and responded to customer inquiries via phone, email, and chat to ensure satisfaction.
Sales Representative
Local Splash
Jan 2025 - Dec 2025 (11 months)
Built rapport with business owners, addressed sales objections, and generated high-volume leads through cold calling to drive sales growth.
Customer Relationship Expert
SaferRoadRescue
Jan 2023 - Jan 2025 (2 years)
Surpassed performance expectations, demonstrated expertise in warm calling and upselling, and utilized CRM tools to streamline lead tracking and deal closure.
Cold Caller
Versatel Marketing
Jan 2022 - Jan 2023 (1 year)
Upsold products and services, maintained accurate records of customer interactions, and managed high-volume calls using an auto dial system.
Customer Care / Sales Representative
Lantern Café
Jan 2021 - Jan 2022 (1 year)
Delivered prompt assistance via multiple channels, resolved issues with empathy, and identified sales opportunities to drive revenue growth.
Education
Degrees, certifications, and relevant coursework
Ebonyi State University
Bachelor of Science, Political Science
Earned a Bachelor of Science degree in Political Science from Ebonyi State University, Abakaliki in 2019.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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