At Future sight, I handled high-volume inbound and outbound customer calls, responded to inquiries and complaints, and resolved routine issues. I reviewed account details and case notes in Zendesk to provide accurate responses.
I also escalated complex complaints, kept customers updated, and documented interactions and support tickets. I coordinated with remote colleagues through Slack and Google Chat to support continuity of service.
At Consumer Opportunity LLC, I made outbound calls, qualified leads, scheduled appointments, and managed prospect records in GoHighLevel. At Televerde Inc, I explained logistics services and followed up with prospects and clients; this work resulted in a 20% increase in sales.
