I've supported customers and sales teams at Pelifts LTD and Passion Consults through high-volume inbound and outbound calls, WhatsApp, and email.
At Passion Consults, I managed 200+ customer calls daily while maintaining a 95% response time rate. I provided vehicle availability, pricing, financing, and dealership information; resolved complaints; and scheduled inspections, test drives, and appointments.
At Pelifts LTD, I followed up on quotations, project updates, maintenance schedules, and service requests. I maintained CRM records and coordinated with sales, technical, and installation teams to schedule site visits and resolve customer concerns.
I'm focused on clear communication, active listening, accurate recordkeeping, and calm, friendly service that improves customer engagement and satisfaction.
