I am looking for a remote role where I can use my customer service experience, communication skills, and digital tools to provide excellent customer support. I value a supportive team, opportunities to learn and grow, and a role where I can make a meaningful contribution to the company's success.
Joyce Ude
@joyceude
Customer service professional with 10+ years’ experience, skilled in customer support, CRM, VA, and remote administrative support
What I'm looking for
I’m a customer service professional with over 10 years of experience in banking and client relationship management. Throughout my career, I have developed strong skills in customer support, complaint resolution, communication, record management, and building lasting customer relationships.
I’m also trained in Virtual Assistance and experienced with CRM tools, Google Workspace, project management platforms, email management, lead generation, social media management, Canva, and AI productivity tools.
I’m passionate about helping businesses provide excellent customer experiences while staying organized and efficient. I’m particularly interested in remote opportunities in Customer Support, Customer Success, Virtual Assistance, Administrative Support, and Sales.
I bring reliability, attention to detail, adaptability, problem-solving ability, and a strong willingness to learn. My goal is to leverage my extensive customer service experience and growing digital skills to make a meaningful impact in a remote team
Experience
Work history, roles, and key accomplishments
Customer Service Professional
UNICAL Microfinance Bank Limited
Jan 2014 - Present (12 years 8 months)
Deliver consistent, high-quality customer support to bank clients, resolving inquiries and account issues efficiently. Manage client records and interactions using CRM tools, ensuring accurate and up-to-date data.
Education
Degrees, certifications, and relevant coursework
Institute of Management and Technology (IMT) Enugu
Higher National Diploma, Mass Communication
2005 - 2010
Grade: 3.45
Activities and societies: Journalism, Theatre arts, Writing, editing
Completed a Higher National Diploma in Mass Communication.
Availability
Location
Authorized to work in
Portfolio
canva.link/9p98ceqiuo3jhpkSalary expectations
Social media
Job categories
Skills
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