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yvonne amaefule

@yvonneamaefule

Customer Success and Operations professional with experience in customer relationships, sales, data management, and administrative support.

Nigeria

Message

What I'm looking for

I'm seeking remote opportunities in Customer Success, Customer Support, Account Management, Virtual Assistance, and Operations where I can build strong client relationships, coordinate workflows, and support business growth.

At United Bank for Africa, I managed relationships with thousands of customers while leading up to 12 Relationship Managers across customer acquisition, field marketing, follow-ups, and service delivery.

I consistently acquired approximately 70 to 150 new customer accounts each month through proactive marketing, field engagement, and relationship building. I also supported deposit mobilization and loan acquisition while keeping customer needs and business objectives aligned.

Previously, at Dufil Prima Foods, I supported administrative coordination, documentation, record keeping, data entry, scheduling, and day-to-day office operations.

I have built practical remote work capabilities with Salesforce, Airtable, Asana, Trello, Google Workspace, Microsoft Office, and Canva to support customer success, account management, virtual assistance, and operations teams.

Experience

Work history, roles, and key accomplishments

Relationship Manager / Team Lead

United Bank for Africa (UBA)

Sep 2019 - Jan 2026 (6 years 4 months)

Led a team of up to 12 Relationship Managers, coordinating daily activities, field marketing, and customer acquisition efforts. Managed relationships with thousands of customers, consistently acquiring 70 to 150 new accounts monthly and supporting deposit and loan business.

Customer Relationship Management Team Leadership Customer Acquisition Field Marketing Deposit Mobilization Customer Support Reporting