Rose Njeru
@rosenjeru1
I am a Customer Care and Virtual Assistant delivering efficient, empathetic client support.
KenyaWhat I'm looking for
I am a dedicated Customer Care and Virtual Assistant with four years' experience in customer service, front office and call center operations. I specialize in multi-channel communication across phone, WhatsApp, email and social media while maintaining a strong customer-first approach.
I have managed executive calendars, coordinated travel and events, supported inbox and invoice management, and contributed to workflow improvements including reporting automation and adoption of AI tools. In clinical and retail settings I met strict SLAs (1-second call SLA, 5-minute live chat SLA), handled CRM records and supported appointment scheduling, billing and insurance inquiries.
I am detail-oriented, adaptable and reliable, with skills in basic graphic design, content editing and QA testing of funnels and systems. I am seeking remote or hybrid roles where I can improve customer experience, streamline operations and support a collaborative, customer-focused team.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Upwork
Apr 2025 - Present (4 months)
Managed executive calendars, travel, and inboxes for a VP; coordinated video production and marketing events while driving workflow improvements, reporting automation, QA testing, and adoption of AI tools.
Customer Care Representative
Checkups Medical Centre
Mar 2024 - Mar 2025 (1 year)
Handled inbound/outbound patient calls and multichannel messages, meeting a 1-second SLA for calls and a 5-minute SLA for live chats; managed CRM records, appointment scheduling, insurance queries, and follow-ups to ensure patient satisfaction.
Receptionist / Customer Care Rep
St. George Hospital and Dental Care
Apr 2021 - Nov 2023 (2 years 7 months)
Served as receptionist and customer care representative, maintaining accurate CRM records, handling payments with strong cash-handling accuracy, coordinating insurance matters, and responding to multichannel messages to build patient relationships.
Computer Tutor
Gibonnet Computer College and Cyber Cafe
Nov 2020 - Mar 2021 (4 months)
Taught word-processing and spreadsheet skills through demonstrations and small-group instruction, assessed projects/tests, and tracked student progress to improve competency.
Computer Tutor
PriceWorth Computer College
Jul 2020 - Oct 2020 (3 months)
Delivered computer instruction in word-processing and spreadsheets using demonstrations and discussions; invigilated and graded projects and tests while providing individual tutoring support.
Cashier & Store Manager
Tukara Supermarket
Mar 2020 - Jun 2020 (3 months)
Operated the cash register accurately for cash, check, and card transactions, restocked and organized merchandise, and performed cash drawer counts to maintain financial accuracy.
Education
Degrees, certifications, and relevant coursework
Medprime Training College
Certificate in Healthcare Assistance (CNA), Healthcare Assistant
2024 - 2025
Completed a Certificate in Healthcare Assistance (CNA) with training in patient care and clinical support from November 2024 to April 2025.
PriceWorth Computer College
Certificate, Computer Applications
2019 - 2020
Completed a Certificate in Computer Applications focusing on word processing, spreadsheets, and office software between December 2019 and February 2020.
AAALX Africa
Certificate, Virtual Assistant
2024 -
Completed a Certificate in Virtual Assistance through ALX Africa covering remote administrative skills and digital collaboration tools in late 2024.
Ndirirti Primary School
Kenya Certificate of Primary Education, Primary Education
2007 - 2015
Completed the Kenya Certificate of Primary Education from January 2007 to December 2015.
Icuga Girls' Secondary School
Kenya Certificate of Secondary Education, Secondary Education
Attained the Kenya Certificate of Secondary Education with a general secondary school curriculum.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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