Open to opportunities

Joy Angelic Polleros

@joyangelicpolleros

Message

I coordinate remote operations, executive support, client communication, and business administration.

Philippines

Message

What I'm looking for

I'm seeking a long-term remote role where I can provide reliable administrative and operations support, add value through organized communication and process improvement, and grow with the team.

I've supported U.S.-based clients remotely through Daycare and Consulting LLC and BrightDrop Virtual Assistant LLC, managing communications, calendars, inboxes, payments, documentation, lead follow-ups, and appointment scheduling.

At Glass & Aluminum Contracting, Carwash Business, and Rental Operations, I managed end-to-end operations across customer service, lead generation, quotations, vendor coordination, tenant support, bookkeeping, and operational tracking.

Earlier, I supervised multiple teams at Greenwire Outsourcing Inc., a high-volume call center serving U.S.-based clients. I coached performance, monitored KPIs, handled escalations, trained new hires, and prepared operational reports.

With over 13 years of combined experience in BPO leadership, executive support, sales operations, and entrepreneurship, I bring organized, proactive support and a focus on reliable communication, documentation, and process improvement.

Experience

Work history, roles, and key accomplishments

Operations Assistant

Daycare and Consulting LLC

Jan 2026 - Mar 2026 (2 months)

Managed parent and client communications, maintained calendars and schedules, tracked payments and bills, performed bookkeeping and documentation, and utilized Procare and Google Workspace for operations support.

Google Workspace Bookkeeping Documentation Calendar Management Client Communication