Open to opportunities

Jane Mae Tumanda

@janemaetumanda

Message

I keep remote business operations organized, responsive, and on track.

Philippines

Message

What I'm looking for

I'm looking for a remote support role where I can keep priorities, communication, information, and day-to-day operations organized while providing reliable, service-focused assistance.

I support remote clients and business operations by keeping calendars, email, schedules, and daily priorities organized.

I coordinate tasks, conduct research, organize documents, and maintain spreadsheets so information is easy to access and work keeps moving.

My background in customer support and administrative assistance has strengthened my written communication, attention to detail, and service-focused approach.

I'm reliable and proactive about keeping executive and business support needs on track.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Remote Business Service

Nov 2023 - Jun 2026 (2 years 7 months)

* Manage schedules, emails, documents, and day-to-day administrative tasks for remote clients.
* Organize digital files and business documents while supporting accurate recordkeeping and smooth communication.
* Prepare reports and administrative materials and assist with daily task coordination.

Excel Project Management Microsoft Office Data Analysis

Administrative Assistant

Business Support Company

Jan 2023 - Dec 2023 (11 months)

* Handled data entry, meeting schedules, document formatting, and internal records.
* Supported managers with task tracking, follow-ups, basic research, and organized business documents.
* Assisted with administrative coordination to support smooth day-to-day operations.

Customer Service Representative

TaskUs

Sep 2020 - Mar 2022 (1 year 6 months)

* Provided real-time chat support for buyer concerns involving order tracking, deliveries, returns, refunds, and order-expediting requests.
* Handled frustrated and dissatisfied customers with empathy and professionalism while working toward practical solutions.
* Resolved concerns through clear written communication while accurately managing multiple customer conversations.

Salesforce