Jo Staples

Champion the Wyndham corporate value system by embracing an Owner First mindset rooted deeply in the Count on Me service culture. Develop trusted, consultative relationships with clients and owners to understand unique individual goals, educate them on relevant resources, and maximize satisfaction.

Directed corporate customer and owner relations, sales, and operational initiatives to accelerate business growth, portfolio performance, and service excellence. Nurtured high-value, long-term partnerships by understanding individual owner goals and delivering tailored, innovative solutions.

Steered day-to-day operations across production, sales, marketing, and multi-department service channels under high-pressure deadlines. Nurtured strategic business alliances and owner relationships to systematically lower churn, educate partners, and motivate tool adoption.

Supervised daily office infrastructure, customer service, sales administration, scheduling, and operational tracking workflows. Engineered process improvements and provided organizational accountability through thorough documentation, system reporting, and data tracking.

Founded and scaled multiple independent business entities, driving full-cycle operations, digital marketing, client acquisition, and logistics management across varying time zones.

Designed and executed comprehensive portfolio retention models that significantly reduced customer churn and improved satisfaction. Led, mentored, and coached a high-performing team of approximately 30 service agents to exceed strict performance and KPI metrics.

Founded and scaled multiple independent business entities, driving full-cycle operations, digital marketing, client acquisition, and logistics management across varying time zones.

Founded and scaled multiple independent business entities, driving full-cycle operations, digital marketing, client acquisition, and logistics management across varying time zones.

Founded and scaled multiple independent business entities, driving full-cycle operations, digital marketing, client acquisition, and logistics management across varying time zones.

Completed coursework in Business Administration and General Studies.