Looking for a job

Scott Hartwyk

@scotthartwyk

Message

I build scalable operations, stronger teams, and better customer experiences.

United States

Message

What I'm looking for

I'm seeking an operations or customer experience role where I can lead teams, improve scalable processes, use AI-powered tools, and translate customer needs and operational data into measurable business results.

I've led business operations, teams, budgets, and customer-facing service delivery across field services, real estate, and hospitality. At Community Mechanical Services, I grew residential repair and installation operations by 20% while leading 12 employees across three teams.

Previously, I managed 115 employees and served 850 customers daily at Skyport Hospitality, improving revenue, reducing waste, and speeding service. I use process improvement, CRM systems, reporting, and AI-powered workflow tools to turn customer needs into measurable results.

Experience

Work history, roles, and key accomplishments

Current

Family Sabbatical

Current

Cultural & Language Immersion

Jan 2026 - Present (8 months)

Traveled across Mexico with family to build Spanish language fluency and deepen cross-cultural experience across diverse regions and communities.

Business Operations Manager

Community Mechanical Services

Feb 2024 - Dec 2025 (1 year 10 months)

Grew residential repair and installation business operations by 20% by managing scheduling, workflows, and service coordination for 12 residential and 4 commercial jobs per week. Led 12 employees across 3 teams, overseeing daily performance, scheduling, and service delivery in a fast-paced field service environment.

Operations Management Scheduling Workflow Management Team Leadership Employee Development Customer Satisfaction Process Improvement

Operations Consultant / Client Experience Specialist

Elite Home Partners

Jan 2022 - Jan 2024 (2 years)

Managed 3–4 concurrent real estate transactions at a time, representing $1M–$5M in combined sales value, each involving multiple stakeholders. Guided clients through complex, high-value transactions while maintaining clear communication and building long-term relationships that generated repeat business and referrals.

Real Estate Transactions Customer Relationship Management Communication Skills Process Improvement Stakeholder Management

General Manager

Skyport Hospitality

May 2018 - Nov 2021 (3 years 6 months)

Led operations for a high-volume hospitality business, managing 115 employees and serving an average of 850 customers daily. Reorganized seating arrangements across multiple restaurant concepts, growing revenue by 5% year-over-year.

Operations Management Team Leadership Revenue Growth Process Improvement Customer Satisfaction Employee Development