Curtis Burns
@curtisburns
Operations executive at Mini Mall Storage Properties who improved call answer rates to 96% and led Yardi adoption across 285+ properties.
United StatesWhat I'm looking for
At Mini Mall Storage Properties, I directed operational readiness across customer care, training, process governance, and technology adoption. I led customer care improvements that increased the answer rate to 96% and achieved 95% customer satisfaction.
I also led Yardi Storage Manager implementation and adoption across 285+ properties, aligning training, documentation, go-live support, and frontline workflows. Earlier at Absolute Storage Management, I led six Regional Managers and prepared and audited 150 budgets.
Experience
Work history, roles, and key accomplishments
Worked as Member at Vistage Worldwide, Inc..
Board Member
MSSSOA
Mar 2023 - Present (3 years 7 months)
Worked as Board Member at MSSSOA.
Senior Director, Operational Process
Mini Mall Storage Properties
May 2025 - Sep 2026 (1 year 4 months)
Directed enterprise operational readiness across customer care, training, process governance, and technology adoption. Led customer care performance improvements and expanded coverage to 6 a.m. - 10 p.m. Central, seven days a week.
Sr. Director, Operational Process
Mini Mall Storage Properties
May 2025 - Sep 2026 (1 year 4 months)
Worked as Sr. Director, Operational Process at Mini Mall Storage Properties.
National Director of Client Solutions
XPS Solutions
May 2024 - May 2025 (1 year)
Worked as National Director of Client Solutions at XPS Solutions.
National Director, Client Solutions
XPS Solutions
May 2024 - May 2025 (1 year)
Led national client strategy for self-storage operators, connecting operating needs with call center solutions, onboarding, and service optimization. Restructured the client relationship management team and managed sales pipelines.
Business Development Manager
XPS Solutions
Jan 2024 - May 2024 (4 months)
Promoted from Business Development Manager to National Director, Client Solutions. Managed sales pipelines and closed new business.
Regional Director
Absolute Storage Management
Dec 2021 - Dec 2023 (2 years)
Led six Regional Managers across a multi-site self-storage operation, aligning field execution, owner priorities, and financial performance. Prepared and audited 150 budgets and oversaw owner assets, operational standards, and profitability.
Regional Manager
Absolute Storage Management
Feb 2019 - Dec 2021 (2 years 10 months)
Worked as Regional Manager at Absolute Storage Management.
Regional Manager & District Manager
Absolute Storage Management
Jun 2018 - Dec 2021 (3 years 6 months)
Directed multi-site property operations, team performance, customer service, and compliance. Coached property teams and supported budgets, financial reviews, and market analysis.
District Manager
Absolute Storage Management
Jun 2018 - Feb 2019 (8 months)
Worked as District Manager at Absolute Storage Management.
Senior General Manager
Absolute Storage Management
Mar 2018 - Jun 2018 (3 months)
Worked as Senior General Manager at Absolute Storage Management.
Senior General Manager & Regional Trainer
Absolute Storage Management
Mar 2018 - Jun 2018 (3 months)
Combined property management with regional training, coaching teams on customer service, financial performance, and operating standards.
General Manager
Absolute Storage Management
Mar 2016 - Mar 2018 (2 years)
Worked as General Manager at Absolute Storage Management.
Regional Trainer
Absolute Storage Management
Nov 2015 - Mar 2018 (2 years 4 months)
Worked as Regional Trainer at Absolute Storage Management.
General Manager & Property Manager
Absolute Storage Management
Jul 2011 - Mar 2018 (6 years 8 months)
Managed daily facility operations, sales, staffing, customer relationships, and compliance. Developed the frontline operating experience that informs enterprise leadership.
Property Manager
Absolute Storage Management
Jul 2011 - Mar 2016 (4 years 8 months)
Worked as Property Manager at Absolute Storage Management.
Sales Manager
Roberts Companies
Jan 2009 - Feb 2011 (2 years 1 month)
Achieved weekly sales targets of $25,000 through corporate account development and solicitation. Managed client relationships and supported hotel occupancy and revenue.
Sales and Marketing Manager
Roberts Hotel Group
Feb 2008 - Jan 2011 (2 years 11 months)
Worked as Sales and Marketing Manager at Roberts Hotel Group.
Guest Service Agent
Hilton Worldwide
Feb 2007 - Feb 2008 (1 year)
Worked as Guest Service Agent at Hilton Worldwide.
Shuttle Driver
Hilton Worldwide
Nov 2006 - Feb 2007 (3 months)
Worked as Shuttle Driver at Hilton Worldwide.
Houseman
Hilton Worldwide
May 2004 - Jul 2004 (2 months)
Worked as Houseman at Hilton Worldwide.
Education
Degrees, certifications, and relevant coursework
Self Storage Association (SSA) - USA
Certified Self Storage Manager
Jul 2022 · Expires Jul 2027
Southern New Hampshire University
Bachelor of Business Administration (BBA), Business Administration and Management, General
2015 - 2017
Mississippi Realtor Institute
Graduate - Realtor Institute (GRI)
Jul 2017
ITT Technical Institute-Cordova
Associate of Science (A.S.), Computer and Electronic Engineering Technology
2007 - 2009
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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