Open to opportunities

Jeremy Robbins

@jeremyrobbins

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Senior operations and customer success leader with LATAM expertise.

United States

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What I'm looking for

I seek senior operational or customer-success roles where I can lead regional, multi-site teams, own P&L, drive retention, scale operations, and mentor leadership in a collaborative, growth-oriented company.

I am a senior operations and customer success leader with 15+ years building and scaling multi-site hospitality and service organizations across North America and Latin America. I specialize in stabilizing operations, improving retention, and delivering consistent, high-quality customer experiences in multicultural environments.

My leadership experience spans full P&L ownership (>$35M), oversight of large distributed teams (900+ employees), and regional/multi-country execution with a strong focus on remote leadership, KPI-driven operating rhythms, and process standardization. I rebuilt leadership benches, improved staffing coverage by 20%, and scaled portfolios through improved service quality and client trust.

I am fluent in Spanish, experienced in LATAM markets, and proficient with tools like Salesforce, Power BI, Workday, and UKG. I bring crisis management, cross-functional alignment, and a hands-on approach to onboarding, support, and client escalation to every role.

Experience

Work history, roles, and key accomplishments

Regional Vice President of Resorts

MasterCorp, Inc.

Jan 2021 - Jan 2025 (4 years)

Led end-to-end operations for a 15-site hospitality portfolio with full P&L ownership of $35M, improving staffing coverage 20% and stabilizing underperforming sites to boost retention and service quality.

P&L management & Customer Success Team Leadership KPI Design Remote Leadership Performance Management

Vice President, Hospitality Operations

HHS

Jan 2019 - Jan 2021 (2 years)

Owned a $15M national hospitality portfolio across 15 resorts and scaled operations from $5M to $15M through improved service quality, driving renewals and expansion with Sales and Client Services.

Portfolio Growth Service Delivery Cross Functional Collaboration Customer Experience Account Management KPI Tracking

Interim Director of Operations

Empire Hospitality

Jan 2018 - Jan 2019 (1 year)

Led emergency housing operations for 10,000 displaced families across 160+ hotels, managed large-scale call center support, and reconciled $80M in funding while maintaining service continuity.

Crisis Management Customer Support Multi Site Management

Director of Operations

Various Hospitality Employers

Built and scaled multi-site hospitality operations across U.S. regions, leading multicultural teams and international workforce programs to deliver consistent service excellence and client retention.

Workforce Programs Service Excellence team development Onboarding