Ri Zheng
@rizheng
Results-driven operations and property management leader with diverse experience.
United StatesWhat I'm looking for
As an operations and property management leader, I have cultivated a diverse background in hospitality, specializing in luxury private rentals, multifamily coliving, and single-family properties. My expertise lies in problem-solving, process optimization, and delivering exceptional guest experiences tailored to a wide range of demographics. I am passionate about fostering inclusive environments and ensuring that each guest's unique needs are met.
Throughout my career, I have successfully managed daily workforce operations, materials assignments, and vendor compliance, driving operational efficiency and financial success. My recent role as an Operations and Sales Consultant allowed me to enhance operational playbooks and develop strategic sales plans that resulted in significant growth in customer retention and area sales. I thrive on cultivating high-performance teams and implementing strategic initiatives that lead to measurable results.
Experience
Work history, roles, and key accomplishments
Operations and Sales Consultant
Self-Employed
Apr 2023 - Present (2 years 4 months)
Enhanced operational playbooks, increasing efficiency and scalability while reducing resources. Developed and implemented strategic sales plans that increased area sales by over 30% within one year.
Senior Manager - Housekeeping Operation
Common Coliving and Apartments
Feb 2020 - Apr 2023 (3 years 2 months)
Directed housekeeping, preventive maintenance, and turnover operations for over 60 properties, overseeing more than 3,000 units nationwide. Partnered with Real Estate Underwriters to develop cost metric models, reducing cleaning costs by 20% and consumables costs by 20%.
Logistics Manager - America
Accor Onefinestay division
Jun 2013 - Feb 2020 (6 years 8 months)
Streamlined operations in all markets, achieving a 15% cost reduction through improved procurements and staffing forecasting planning. Boosted Net Promoter Scores (NPS) by 20% through service enhancements that elevated guest satisfaction.
Assistant Manager
The Pond at Bryant Park
Oct 2007 - Feb 2013 (5 years 4 months)
Trained and supervised over 40 staff members, including customer service representatives, cashiers, and maintenance staff. Improved service standards, which boosted customer satisfaction by 30% and enhanced the facilities' reputation.
Education
Degrees, certifications, and relevant coursework
New York College of Technology
Bachelor of Science, Computer Science
Completed a Bachelor of Science degree in Computer Science. Gained foundational knowledge and skills in various aspects of computer science.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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