Joshua Zamora

Sell to small business owners and consumers at a high-volume retail location, at 10 to 20 conversations a day. Peaked at 300% of goal on fixed-wireless internet and 275% on business activations, ranking top three in my store. Work leads out of Salesforce and coach reps on talk tracks and objection handling as the appointed subject matter expert.

Led the end-to-end launch of a new restaurant and bar, building workflows, service standards, and operational structure. Wrote the FOH training manual and onboarded 15+ staff, while managing inventory, scheduling, and beverage program development.

Opened the front desk at a 134-room property, handling check-in, room assignments, group blocks, and billing disputes in Lightspeed. Captured guest requirements at booking and on arrival and recorded them to the guest profile so they carried into future stays.

Closed 16 transactions in 28 months from leads cold-called from the corporate funnel, leads fed by a group leader, and personal referrals, calling first, then following up by email. Hosted open houses and produced social content to generate business the funnel did not supply. Specialized in first-time buyers, running deals remotely start to finish.

Ran shifts at a two-story brewery on downtown Knoxville's busiest corridor serving 500 to 800+ guests a night, working service on Aloha, selling growlers and kegs to go, and producing daily sales and inventory reporting. Sat on a rotating leadership panel to interview, hire, and train new staff.