Joshua Zamora

At AT&T, I onboard 75 to 100 consumer and small-business customers each month, taking them from discovery and qualification through configuration, activation, and post-live follow-up. I hold 100% customer satisfaction in 7 of 12 months by closing the gap between what was sold and what customers receive.

I configure multi-line small-business deployments, qualify service addresses, schedule installations, resolve billing and account issues, and create workarounds for platform problems. I also supported AT&T's Salesforce rollout by testing scenarios, documenting defects, and contributing feedback through go-live.

At The Wayback Hotel's Paloma Restaurant, I helped launch a restaurant and bar from the ground up: building service workflows, configuring Micros POS menus and modifiers, writing the FOH operations manual, and training 15+ hires. I also supported the opening of a 134-room hotel property, running front-desk operations in Lightspeed and coordinating cross-department updates through Quore.

Earlier, I guided first-time homebuyers through 16 real-estate transactions at RE/MAX Tri-Star Realty and led high-volume shifts at Downtown Grill & Brewery. Across four industries, I've learned ten business systems on the job and turned complex processes into clear, workable experiences for customers and teams.