Open to opportunities

Joshua Williamson

@joshuawilliamson

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Entry-level IT Support Desk Technician focused on troubleshooting, networking, and customer-first support.

South Africa

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What I'm looking for

I’m seeking a full-time/part-time role where I can support customers through troubleshooting, networking, and operating systems—working reliably as a team player, learning quickly, and delivering efficient, correct task completion.

I’m an entry-level IT Support Desk Technician-in-progress, with an almost-completed Computer Science degree and a Google IT Support Professional Certificate. I bring an extroverted, team-player mindset, communicating clearly, learning quickly, and taking pride in finishing tasks efficiently and correctly.

I’ve supported customers through 2 years as an IT Support Desk Technician at Bens Tech Shop and strengthened my customer communication as an Appointment Setter at Octotasker. I’m dependable, punctual, and comfortable working under pressure while handling troubleshooting, operating systems, networking, and ticketing support.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Octotasker

Served as an appointment setter at Octotasker for five months, contacting customers and scheduling appointments with strong communication and punctuality.

Appointment Setting Customer Service Communication Skills Interpersonal Skills Time Management Ability To Work Under Pressure Reliability Problem Solving

IT Support Desk Technician

Bens Tech Shop

Delivered IT support desk assistance at Bens Tech Shop for two years, handling troubleshooting and customer issues with reliable, timely service.

Linux Windows Ticketing Systems Remote Tools Customer Service Problem Solving

Education

Degrees, certifications, and relevant coursework

University of South Africa

Computer Science

Pursuing an (nearly completed) Computer Science degree at the University of South Africa (UNISA).

Google (IT Support Program)

Google IT Support Professional Certificate, IT Support

Completed an eight-month IT support program developed by Google covering troubleshooting, customer service, networking, operating systems, system administration, and security, with hands-on labs.