Reselwe Pheobe Tshazi
@reselwepheobetshazi
Dynamic sales professional with expertise in customer service and CRM.
What I'm looking for
I am a dedicated sales professional with a strong background in customer service and CRM solutions. My experience as a BPO Inbound Customer Sales Advisor at Huntswood allowed me to hone my skills in handling high-volume inbound calls, delivering exceptional service, and upselling insurance policies. I take pride in my ability to resolve complex customer inquiries and provide tailored solutions that drive client satisfaction and revenue growth.
Currently, I am working as an Outbound Sales Development Representative at Amplify 5, where I generate new business leads through cold calling and prospecting. My role involves qualifying leads, scheduling demonstrations, and collaborating with Account Executives to ensure successful deal closures. I thrive in fast-paced environments and am adept at utilizing various CRM tools, including Salesforce and Pipedrive, to manage customer interactions effectively.
Experience
Work history, roles, and key accomplishments
Outbound Sales Development Representative
Amplify 5
Jan 2024 - Jan 2025 (1 year)
Generated new business leads through cold calling and prospecting for Pipedrive CRM. Qualified leads, scheduled demonstrations, and collaborated with Account Executives for successful deal closures, utilizing Slack and CloudTalk for communication.
BPO Inbound Customer Sales Advisor
Huntswood
Jan 2023 - Oct 2023 (9 months)
Handled high-volume inbound calls for the Domestic and General Insurance Campaign, delivering exceptional customer service and upselling insurance policies. Utilized Salesforce for CRM management and Genesys Cloud for communication, collaborating with team members via Microsoft Teams.
Education
Degrees, certifications, and relevant coursework
Western Technical College
National Diploma, Management Assistance
2021 - 2023
Pursued a National Diploma in Management Assistant, gaining knowledge in management principles, office procedures, and effective communication strategies.
College of Cape Town
National Vocational Certificate, Office Administration
2018 - 2020
Completed a National Vocational Certificate in Office Administration, focusing on essential administrative skills and practices necessary for effective office management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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