Open to opportunities

Israah Basardien

@israahbasardien

Message

I generate qualified leads and deliver customer-focused sales and technical support.

South Africa

Message

What I'm looking for

I'm looking for an opportunity where I can contribute through sales, customer service, appointment setting, or technical support while learning, building client relationships, and helping a dynamic team achieve its business goals.

I've generated qualified leads and booked meetings through outbound calls, email, and LinkedIn outreach at Around The Clock Calling Pty LTD. I identify customer needs, qualify prospects, and schedule product demonstrations for Account Executives.

Across DigiCall Group BPO and Sell Direct Marketing Pty, I've resolved customer queries and complaints, processed orders, maintained CRM records, negotiated with customers, and provided after-sales support that encourages loyalty.

At Auto Armor, I supported daily technical operations, coordinated assessments and installations, prepared equipment, and promoted products through direct sales. I bring a friendly, solution-focused approach, strong communication, and a commitment to leaving customers satisfied.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

DigiCall Group BPO

Resolved customer complaints and provided information to ensure satisfaction. Handled difficult situations calmly and professionally while maintaining a positive customer experience.

Customer Service Complaint Resolution CRM

Sales Development Representative

Around The Clock Calling Pty LTD

Conducted outbound calls, emails, and LinkedIn outreach to generate qualified leads and book meetings. Identified and qualified potential customers by understanding their business needs, challenges, and goals.

Outbound Sales Lead Generation Appointment Setting CRM

Technical Assistant

Auto Armor

Assisted the Technical Manager with daily operations and on-site technical support. Conducted door-to-door sales and built strong customer relationships.

Technical Support Sales Customer Relationship Management Administrative Support

Sales Agent

Sell Direct Marketing Pty

Identified customer needs and recommended suitable solutions to maximize satisfaction. Processed orders and maintained accurate customer records using CRM systems.

Sales CRM Negotiation After Sales Support

Education

Degrees, certifications, and relevant coursework

Portlands Secondary School

National Senior Certificate, General

Activities and societies: School Prefect; Member of the Muslim Student Association (MSA)

Successfully completed the National Senior Certificate (Matric) in 2024. Appointed as a School Prefect in Grade 11, demonstrating leadership and responsibility.