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JOSHUA NGALA

@joshuangala

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Communication guru with a 14-year track of establishing customer experience and employee engagement.

Kenya

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What I'm looking for

I would love to work for a company that encourages teamwork and team projects because I thrive in a team environment. The job should be stimulating and challenging, hence opportunities to grow and progress within the company. Ready to learn new things and develop my skill set for better results.

A communication and public relations professional with a successful 14-year track of establishing positive customer experience and increased employee engagement. 5 years hands-on experience in enhancing work harmony and unity of action through effective coordination of employees at the headquarters and the branch offices.

My experience in operations and office management has made me detail-oriented and process-driven. I juggle and coordinate multiple suppliers, stakeholders and staff to ensure efficiency and effectiveness in service delivery. I bring in outstanding technical writing skills. I use content management system, Joomla and WordPress for web content development.

I also use Google Analytics tools for website. I have spent the last three years learning and creating digital content writing for the marketing field.

I have volunteered over 41 weeks of my skills to the United Nations Online Volunteering on social campaigns and change management.

Experience

Current

COORDINATOR, FIELD SERVICES

Current

orpp

Jan 2022 - Present (2 years 3 months)

• Reduced the missed steps and errors in the field services workflow by establishing standards operations procedures, and guidelines.
• Enhanced departmental performance to 90% through a well-planned out budget expenses and anticipated operational changes.
• Supervised to100% the monitoring of political parties activities in compliance with the law through effective coordination of 358 officers

Community Strategy Community Management Community Engagement Stakeholder Management Government Marketing Website Optimization Content Writing Performance Analysis Project Coordination Team Management

Communications officer

ORPP

Jan 2016 - Oct 2017 (1 year 9 months)

• Built rapport with key stakeholders and the media through comprehensive communication policy and strategy.
• Enhanced the ORPP online brand to over 1.2 hits in 6 months through creative, readable and SEO optimized web-safe contents.
• Increasing credibility and authenticity through solid and ethical relationships with media for accurate, balanced, timely information release.

Web Development Web Marketing Web Components Social Media Media Strategy Digital Media Media Relations Content Writing

Senior County Coordinator

ORPP

Oct 2017 - Oct 2021 (4 years)

• information Management: Successfully pioneered the new regional office, and established stakeholder database for effective and efficient service delivery.
• Held a total of 28 stakeholders engagement forums, and 12 sensitization programs for political parties at the counties.
• Process Improvement: Reinforced good performance over the 4 years by undertaking personnel performance appraisals, and

Budgeting Strategic Planning Strategic Partnerships Stakeholder Management Budget Management

Sales Representative

Epic Traders

Aug 2005 - Aug 2007 (2 years)

• Generated kshs430,000 worth of sales of merchandise from a new market.
• Identified and researched potential leads and opportunities to maximize purchase.
• Analysed trends and provided information on customer needs to maximize purchase.
• Evaluated competitors’ activities and developed appropriate recommendations.

Sales Marketing Sales Analysis Customer Experience Customer Engagement Customer Onboarding Product Led Growth

Communications officer

IEBC

Aug 2009 - Jan 2016 (6 years 5 months)

• Boosted the Registrar’s Office staff and stakeholder relationship through establishment of the first ever communication unit.
• Advanced the Office Network’s Agenda through participation in a total of 862 communication related meetings with key stakeholders at national and regional levels.
• Enhanced collaborative working relationships the media on communication related activities.