Open to opportunities

Kristabell rodriguez

@kristabellrodriguez

Message

Enthusiastic candidate with excellent customer service experience.

United States

Message

What I'm looking for

I am seeking a challenging position that offers growth opportunities and allows me to leverage my interpersonal and analytical skills.

I am an enthusiastic and compassionate professional with a Bachelor’s degree in Psychology from the College of Saint Rose. My experience as a Lead Intake Coordinator for Long Term Foster Care has honed my skills in communication, organization, and critical thinking. I work closely with the Office of Refugee Resettlement to ensure minors are placed in suitable foster homes, advocating for clients and their families while managing a team effectively.

In my previous roles, I have demonstrated my ability to analyze complex situations and recommend appropriate services based on assessments. I have a strong background in customer service, having worked as an Appliance Specialist and Kitchen and Bath Department Supervisor at The Home Depot, where I consistently applied my best customer service practices. My proficiency in tools like Excel and PowerPoint has allowed me to create impactful reports and presentations that enhance team productivity and client engagement.

Experience

Work history, roles, and key accomplishments

Current

Lead Intake Coordinator for Long Term Foster Care

Current

NYAP La Jornada

Jan 2022 - Present (3 years 5 months)

Worked closely with the Office of Refugee (ORR) to place minors in foster homes, operating a 24-hour call center for client and parent advocacy. Managed and approved team schedules, audited productivity reports using Excel, and led meetings to present new projects with PowerPoint.

Team Leadership Scheduling Microsoft Excel PowerPoint Reporting Communication

Physicians Billing Follow Up

Albany Medical College

Sep 2021 - Present (3 years 9 months)

Reviewed and investigated denied medical claims, processing payments for physicians and generating appeal letters. Communicated with insurance vendors and healthcare providers to ensure accurate claim processing and payment. Utilized systems such as Touch Works, All Scripts, and Soarian Financial for claims management.

Medical Billing Claims Management Appeals Healthcare Management Touch Works Soarian Financial Payment Processing

Appliance Specialist / Kitchen and Bath Department Supervisor

The Home Depot

Mar 2018 - Present (7 years 3 months)

Provided expert customer service as an Appliance Specialist, advising on products and selling protection plans. Created and presented PowerPoint presentations on protection plans and led meetings to report quarterly sales to management. Ensured high customer satisfaction and addressed product issues with manufacturers.

Appliance Sales Customer Service Product Protection Plans PowerPoint Sales Reporting Team Leadership Sales Management

Job Security Fund Intern

1199SEIU Training and Employment Funds

Jun 2017 - Present (8 years)

Reviewed resumes and conducted phone screenings to identify qualified candidates for hiring. Provided comprehensive administrative support, including managing correspondence in Outlook Calendar and ensuring timely delivery of materials. Performed essential clerical duties and operated various communication systems.

Recruitment Administrative Support Microsoft Word Microsoft Excel Outlook Calendar Clerical Communication Data Entry

Sales Associate

Party City

Jun 2016 - Present (9 years)

Managed cashier operations, performed floor stocking, and organized store merchandise to maintain visual standards. Provided direct customer service, assisting shoppers with inquiries and purchases. Contributed to overall store efficiency and customer satisfaction.

Customer Service Stocking Merchandise Team Collaboration

Customer Service

Children’s Arts and Science Workshop

Sep 2015 - Present (9 years 9 months)

Managed busy phone lines, organized and maintained a comprehensive filing system, and provided direct administrative support to the site manager. Volunteered for Saturday Programs, assisting with children's activities and directing visitors. Contributed to a positive and organized environment for program participants.

Customer Service Administrative Support Child Supervision Visitor Assistance Communication

Education

Degrees, certifications, and relevant coursework

College of Saint Rose

Bachelor of Science, Psychology

Focused on the scientific study of the mind and behavior, including cognitive, developmental, and social psychology. Developed strong analytical and critical thinking skills through coursework and research.

New Heights Academy Charter School

High School Diploma, General Studies

Completed a comprehensive high school curriculum, building foundational knowledge across various subjects. Prepared for higher education and future career paths.