Kristabell rodriguez

Worked closely with the Office of Refugee (ORR) to place minors in foster homes, operating a 24-hour call center for client and parent advocacy. Managed and approved team schedules, audited productivity reports using Excel, and led meetings to present new projects with PowerPoint.

Reviewed and investigated denied medical claims, processing payments for physicians and generating appeal letters. Communicated with insurance vendors and healthcare providers to ensure accurate claim processing and payment. Utilized systems such as Touch Works, All Scripts, and Soarian Financial for claims management.

Provided expert customer service as an Appliance Specialist, advising on products and selling protection plans. Created and presented PowerPoint presentations on protection plans and led meetings to report quarterly sales to management. Ensured high customer satisfaction and addressed product issues with manufacturers.

Reviewed resumes and conducted phone screenings to identify qualified candidates for hiring. Provided comprehensive administrative support, including managing correspondence in Outlook Calendar and ensuring timely delivery of materials. Performed essential clerical duties and operated various communication systems.

Managed cashier operations, performed floor stocking, and organized store merchandise to maintain visual standards. Provided direct customer service, assisting shoppers with inquiries and purchases. Contributed to overall store efficiency and customer satisfaction.

Managed busy phone lines, organized and maintained a comprehensive filing system, and provided direct administrative support to the site manager. Volunteered for Saturday Programs, assisting with children's activities and directing visitors. Contributed to a positive and organized environment for program participants.

Focused on the scientific study of the mind and behavior, including cognitive, developmental, and social psychology. Developed strong analytical and critical thinking skills through coursework and research.

Completed a comprehensive high school curriculum, building foundational knowledge across various subjects. Prepared for higher education and future career paths.