JS
Open to opportunities

Justyce Sisson

@justycesisson

Motivated professional with a strong background in customer service.

United States
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What I'm looking for

I am looking for a dynamic role in healthcare where I can utilize my skills in customer service and crisis intervention to make a positive impact on patient care.

I am a motivated and detail-oriented professional with a robust background in customer service, crisis intervention, and case management. My experience spans high-pressure environments where multitasking, clear communication, and client advocacy are essential. I have a proven ability to handle sensitive information, schedule appointments, and assist clients in navigating complex systems.

Currently, I work as a Caseworker for Child Protective Services, where I manage high-volume caseloads, assess family needs, and coordinate services. My role involves collaborating with medical providers, law enforcement, and social agencies to ensure client safety while maintaining thorough documentation and confidentiality compliance. I am eager to leverage my skills in a fast-paced, call-center role within healthcare services to support patients and streamline access to care.

Experience

Work history, roles, and key accomplishments

DS
Current

Caseworker - Child Protective Services

Department of Human Services

Jun 2023 - Present (2 years 1 month)

Managed high-volume caseloads by verifying eligibility, assessing family needs, and coordinating services. Collected and reviewed sensitive client information to determine financial and service-related needs.

MC

Rapid Response

Monroe County Children's Center

Dec 2022 - Jun 2023 (6 months)

Delivered frontline crisis support and coordinated emergency services in youth facility settings. Maintained security protocols and conducted risk assessments during high-stress scenarios.

MC

Youth Detention Worker

Monroe County Children's Center

Jun 2021 - Dec 2022 (1 year 6 months)

Supervised youth activities and ensured safety during daily routines and transport. Applied de-escalation techniques to minimize conflict and encourage positive behavioral changes.

MA

EMT-Basic

Monroe Ambulance

Sep 2020 - Oct 2021 (1 year 1 month)

Responded to emergency calls, assessed patient needs, and communicated critical care information to medical staff. Provided crisis intervention and transported patients while ensuring safety and confidentiality.

HP

Lead Loss Prevention Detective

HomeGoods/Sierra Trading Post

Jun 2018 - Aug 2021 (3 years 2 months)

Conducted surveillance and investigated incidents to minimize risk and reduce company loss. Trained new hires in compliance, internal controls, and safety procedures.

MA

Asset Protection Specialist

Macy's

Oct 2016 - Jul 2017 (9 months)

Monitored security systems and managed theft prevention efforts across departments. Interfaced with customers and law enforcement to resolve incidents professionally.

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Senior Security Officer

J.T. Genier Security

Jun 2015 - Oct 2016 (1 year 4 months)

Supervised large event security teams and coordinated emergency responses. Ensured the safety and security of attendees and venues.

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Key Carrier

Sears

Apr 2014 - Jul 2016 (2 years 3 months)

Managed store operations, opened/closed registers, and ensured compliance with retail protocols. Resolved customer issues quickly and efficiently to maintain service standards.

Education

Degrees, certifications, and relevant coursework

SB

SUNY College at Brockport

Bachelor of Science, Psychology

Completed a Bachelor of Science in Psychology, gaining a strong foundation in human behavior and mental processes. Developed critical thinking and analytical skills applicable to various professional settings.

MC

Monroe Community College

Associate of Science, Criminal Justice

Obtained an Associate of Science in Criminal Justice, focusing on the legal system, law enforcement, and criminal behavior. This program provided insights into justice administration and public safety.

MC

Monroe Community College

EMT-B Training, Emergency Medical Technology

Completed EMT-B Training in Emergency Medical Technology, acquiring essential skills in emergency response and patient care. This training prepared for critical situations and medical interventions.

Tech stack

Software and tools used professionally

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Justyce Sisson - Caseworker - Child Protective Services - Department of Human Services | Himalayas