Justyce Sisson
@justycesisson
Motivated professional with a strong background in customer service.
What I'm looking for
I am a motivated and detail-oriented professional with a robust background in customer service, crisis intervention, and case management. My experience spans high-pressure environments where multitasking, clear communication, and client advocacy are essential. I have a proven ability to handle sensitive information, schedule appointments, and assist clients in navigating complex systems.
Currently, I work as a Caseworker for Child Protective Services, where I manage high-volume caseloads, assess family needs, and coordinate services. My role involves collaborating with medical providers, law enforcement, and social agencies to ensure client safety while maintaining thorough documentation and confidentiality compliance. I am eager to leverage my skills in a fast-paced, call-center role within healthcare services to support patients and streamline access to care.
Experience
Work history, roles, and key accomplishments
Caseworker - Child Protective Services
Department of Human Services
Jun 2023 - Present (2 years 1 month)
Managed high-volume caseloads by verifying eligibility, assessing family needs, and coordinating services. Collected and reviewed sensitive client information to determine financial and service-related needs.
Rapid Response
Monroe County Children's Center
Dec 2022 - Jun 2023 (6 months)
Delivered frontline crisis support and coordinated emergency services in youth facility settings. Maintained security protocols and conducted risk assessments during high-stress scenarios.
Youth Detention Worker
Monroe County Children's Center
Jun 2021 - Dec 2022 (1 year 6 months)
Supervised youth activities and ensured safety during daily routines and transport. Applied de-escalation techniques to minimize conflict and encourage positive behavioral changes.
EMT-Basic
Monroe Ambulance
Sep 2020 - Oct 2021 (1 year 1 month)
Responded to emergency calls, assessed patient needs, and communicated critical care information to medical staff. Provided crisis intervention and transported patients while ensuring safety and confidentiality.
Lead Loss Prevention Detective
HomeGoods/Sierra Trading Post
Jun 2018 - Aug 2021 (3 years 2 months)
Conducted surveillance and investigated incidents to minimize risk and reduce company loss. Trained new hires in compliance, internal controls, and safety procedures.
Asset Protection Specialist
Macy's
Oct 2016 - Jul 2017 (9 months)
Monitored security systems and managed theft prevention efforts across departments. Interfaced with customers and law enforcement to resolve incidents professionally.
Senior Security Officer
J.T. Genier Security
Jun 2015 - Oct 2016 (1 year 4 months)
Supervised large event security teams and coordinated emergency responses. Ensured the safety and security of attendees and venues.
Key Carrier
Sears
Apr 2014 - Jul 2016 (2 years 3 months)
Managed store operations, opened/closed registers, and ensured compliance with retail protocols. Resolved customer issues quickly and efficiently to maintain service standards.
Education
Degrees, certifications, and relevant coursework
SUNY College at Brockport
Bachelor of Science, Psychology
Completed a Bachelor of Science in Psychology, gaining a strong foundation in human behavior and mental processes. Developed critical thinking and analytical skills applicable to various professional settings.
Monroe Community College
Associate of Science, Criminal Justice
Obtained an Associate of Science in Criminal Justice, focusing on the legal system, law enforcement, and criminal behavior. This program provided insights into justice administration and public safety.
Monroe Community College
EMT-B Training, Emergency Medical Technology
Completed EMT-B Training in Emergency Medical Technology, acquiring essential skills in emergency response and patient care. This training prepared for critical situations and medical interventions.
Availability
Location
Authorized to work in
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