Open to opportunities

Danyel Wilson

@danyelwilson

Message

I resolve executive customer escalations and sensitive healthcare support cases.

United States

Message

What I'm looking for

I'm looking for a people-centered role where I can manage complex cases, communicate clearly with customers and stakeholders, protect confidential information, and help people reach timely resolutions.

At Samsung Electronics, I manage high-priority executive escalations from the Office of the CEO, Office of the President, and State Attorneys General. I investigate complex concerns, coordinate cross-functional resolution, and protect the customer experience and company reputation.

Previously, I supported diabetes-device patients at Abbott and handled public-health data, family advocacy, and high-volume customer service. I bring calm communication, confidentiality, detailed documentation, and a people-first approach to sensitive situations.

Experience

Work history, roles, and key accomplishments

Current

Executive Case Manager

Current

Samsung Electronics

Feb 2024 - Present (2 years 7 months)

Managed high-priority executive escalations, including cases from the Office of the CEO, Office of the President, and State Attorneys General. Conducted investigations, coordinated with cross-functional teams, and ensured timely, compliant resolutions.

Case Management Investigation Cross functional Coordination Policy Analysis Confidentiality Customer Experience