Open to opportunities

Sha'Kerra Hardee

@shakerrahardee

Message

Dedicated social worker committed to serving disadvantaged populations.

United States

Message

What I'm looking for

I seek a role that allows me to expand my skills while making a meaningful impact in the community.

I am a graduate with a Master's in Social Work, dedicated to serving disadvantaged populations. My experience as a Health Information Specialist and Case Manager has equipped me with the skills to identify and close knowledge gaps effectively, ensuring that I provide value to my employer and team. I pride myself on being hardworking, ethical, and detail-oriented, always striving to make a positive impact in the lives of those I serve.

In my current role as a Health Information Specialist, I manage patient health records while adhering to HIPAA standards and maintaining confidentiality. My previous experience as a Case Manager involved proactive utilization management, where I collaborated with interdisciplinary teams to ensure proper healthcare resource utilization and patient progress. I have also worked as an Eligibility Worker, where I assessed applicant eligibility for social services, demonstrating my commitment to helping individuals navigate complex systems.

Experience

Work history, roles, and key accomplishments

Current

Case Manager/Utilization Management

Current

AmeriHealth Caritas

Apr 2018 - Present (7 years 3 months)

Utilized proactive triggers to identify potential over/under utilization of services and initiated appropriate referrals to physician advisors. Ensured proper utilization of healthcare resources and assisted in identifying barriers to patient progress, collaborating with the interdisciplinary team.

Case Management

Eligibility Worker

Department of Social Services

Dec 2016 - Apr 2018 (1 year 4 months)

Assessed applicant eligibility through comprehensive interviews for food stamps and TANF benefits, validating work history by reaching out to provided contacts. Assisted candidates in comprehending requirements, application steps, and legal entitlements, and conducted comprehensive training sessions for new hires.

Interviewing Training Prioritization Data Validation

Call Center Agent

IQOR

Jan 2014 - Sep 2015 (1 year 8 months)

Established relationships and built rapport with each customer to ensure the highest level of customer service was delivered. Provided financial short-term and long-term goals to prevent accounts from falling into collection status, and worked with supervisors to assess call quality and implement constructive feedback.

Customer Service Call Center Operations Relationship Building Financial Goals Assessment Conflict Resolution

Sales Associate

Old Navy

Oct 2013 - Mar 2017 (3 years 5 months)

Ensured the work area was neat, functional, and professional, delivering dependable services and covering vacant positions daily. Helped customers navigate the store, complete sales, process returns, and resolved customer concerns using strong communication and conflict management skills.

Customer Service Sales Conflict Resolution Merchandising Payment Processing

Education

Degrees, certifications, and relevant coursework

Limestone University

Master of Arts, Social Work

Completed a Master of Arts in Social Work, focusing on advanced social work practices and theories. Developed skills in serving disadvantaged populations and case management.