RAMON EUSEBIO

Coordinated comprehensive case management and reunification services for unaccompanied minors, ensuring safe and timely release from care. Maintained direct contact with children and families, documenting services and adhering to ORR policies and HIPAA confidentiality. Collaborated with clinicians and care coordinators to facilitate smooth transitions and maintain continuity of care.

Delivered premier customer service and advanced troubleshooting for a wide range of consumer electronics and connected devices. Resolved complex home connectivity issues, including device setup, wireless networking, and application functionality. Successfully upsold warranty packages for home consumer electronics.

Provided social work assessments and referrals, developing and monitoring treatment plans for clients. Facilitated interdisciplinary approaches to ensure comprehensive care and admitted new clients by reviewing records and conducting orientations. Accomplished client care by assessing treatment needs and evaluating progress.

Achieved high levels of customer satisfaction by providing excellent service and assessing customer needs. Offered comprehensive information on product features, packages, and bundles to facilitate sales. Built productive trust relationships with customers to ensure successful sales outcomes.

Provided over-the-phone interpretation services from English to Spanish for various companies, including major healthcare providers. Ensured accurate and confidential communication in first-person for diverse client needs. Supported critical interactions for organizations like Sutter Health and Blue Cross Blue Shield.

Provided comprehensive customer service, technical support, and sales for cell phone plans and services. Activated, added plans, and troubleshot smartphones while processing orders and adjusting plans to meet customer needs. Identified and escalated priority issues to ensure timely resolution.