Brianna McCoy

I am an enthusiastic lifelong learner with a master's degree in clinical social work, complemented by a decade of experience in call center sales and customer service. My role as a Navigator/Case Manager at Serve The World Charities has allowed me to perform intake assessments to determine client needs, build rapport with families, and collaborate on goals to achieve desired outcomes. I am committed to cultivating and maintaining relationships, working exceptionally well with people of all ages.

Throughout my career, I have developed expertise in human behavior, trauma-informed practices, and strengths-based approaches. My previous experience as a Financial Literacy Specialist involved collaborating with clients to set financial goals and facilitating educational workshops. I have also worked in various customer service roles, including as an Inbound Customer Service & Sales Representative at T-Mobile USA, where I contributed to the company achieving a distinguished J.D. Power award for customer satisfaction.