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Josh Kellerman

@joshkellerman

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Operations leader driving efficiency, innovation, and measurable business impact across industries.

United States

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What I'm looking for

I’m seeking a leadership role where I can drive operational strategy, lead cross-functional teams, and deliver measurable improvements in efficiency, scalability, and performance.

I’m a results-driven Operations and Project Management Leader with more than a decade of experience delivering measurable business impact across healthcare, technology, and manufacturing. Throughout my career, I’ve led large-scale system implementations, operational transformations, and cross-functional initiatives that have improved efficiency, productivity, and profitability.

At EyeMed Vision Care, I directed the Provider Audits & Investigations team, generating $3.3 million in recoveries in one year and leading the implementation of a new fraud management system in SAP CRM. I also oversaw the onboarding of EyeMed’s largest client, Cigna Medicare, coordinating efforts across 22 internal and external teams and supporting more than 2 million members.

Most recently, as Onboarding Team Leader at Clipboard Health, I built and scaled a high-performing team that drove a 7% increase in worker enrollment rates and achieved a 50% productivity boost through process improvements and automation. I take pride in creating structure out of complexity, leading teams through change, and delivering results that make a lasting impact.

Experience

Work history, roles, and key accomplishments

Current

Onboarding Team Leader

Current

Clipboard Health

Mar 2025 - Present (7 months)

Launched and developed a high-performing onboarding team, driving a 7% increase in enrollment rates and improving Zendesk, Zapier, Confluence and Slack workflows to achieve a 50% productivity boost.

Onboarding Performance Management Zendesk Zapier Confluence Slack Metabase Dashboarding Team Leadership

Senior Project Manager

D&D Advertising

Nov 2024 - Mar 2025 (4 months)

Led company-wide migration from a legacy customer management system to Monday.com CRM, managing vendor selection, contract negotiation, implementation, and change management to deliver on time and on budget.

Monday.Com Project Management CRM Migration Vendor Management Monday.com Change Management Requirements Documentation Testing Contract Negotiation

Senior Manager, Operations

EyeMed Vision Care

May 2023 - Aug 2024 (1 year 3 months)

Oversaw Provider Audits & Investigations, directing recovery audits that generated $3.3M in operating income in 2023 and leading a multi-year fraud management system replacement with SAP CRM.

Audit Management Fraud Management SAP CRM Data Analysis Budgeting Forecasting SIU Collaboration Reporting

Senior Manager of Projects

GE Aerospace

Oct 2022 - Jun 2023 (8 months)

Supported modernization of U.S. manufacturing and supply chain systems, defined Oracle system requirements, oversaw testing and JIRA defect tracking, and led go-live support and user training.

Jira Administration Requirements Analysis Oracle Testing Defect Tracking Change Control Training Stakeholder Management

Senior Manager, New Customer Implementations

EyeMed Vision Care

Jul 2021 - Oct 2022 (1 year 3 months)

Directed onboarding for highest-complexity accounts, leading implementation of Cigna Medicare for 2M+ members and coordinating 22+ cross-functional teams to execute large-scale project plans.

Onboarding Program Management Cross functional Coordination Stakeholder Management Large scale Project Planning Client Relations Client Implementation

Manager of Business Process Design

EyeMed Vision Care

Sep 2018 - Jul 2021 (2 years 10 months)

Led business and technical solution design for company-wide initiatives, driving process reengineering, continuous improvement, and development of standard playbooks and project management tools.

Process Design Business Analysis Process Reengineering Continuous Improvement Stakeholder Engagement Playbook Development Project Management

Manager of Client Support Operations

EyeMed Vision Care

Jul 2015 - Sep 2018 (3 years 2 months)

Managed post-implementation support and client relationships for major clients including Humana, Aetna, and Anthem, coordinating cross-functional resources and producing SAP BusinessObjects reports and customer-facing documentation.