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Jennifer Hopwood

@jennyhopwood

Strategic senior project manager specializing in program delivery, process improvement, and cross-functional leadership.

United States

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What I'm looking for

I seek senior project or operations roles where I can lead cross-functional teams, drive process improvements, and deliver measurable business outcomes in collaborative cultures.

I am a results-driven leader with 20+ years of experience in business management, project management, and operations. I consistently deliver projects on time and within budget while building collaborative work environments.

As a senior project manager, I led program-level transitions from legacy systems to Windchill, SAP, and SolidWorks for 300+ employees and oversaw hyper-care support resolving 1000+ tickets. I have managed projects with budgets from $100K–$1M and delivered supplier initiatives saving over $1M annually.

In operations roles I achieved 100% customer satisfaction, drove a 200% sales increase through asset procurement, and boosted production by 50% via seasonal outsourcing. I streamline processes, implement change management, and deploy tools like Gemba boards to improve efficiency.

I hold an M.S. in Management & Leadership, a B.S. in Business Management, PMP-aligned training, Smartsheet and Microsoft Power Platform credentials, and a Google Data Analytics Certificate. I bring pragmatic strategic planning, strong stakeholder relationships, and a focus on measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Manager

Current

Flowserve Co.

Nov 2021 - Present (4 years 3 months)

Led program management for transition from legacy systems to Windchill, SAP, and SolidWorks across 300+ employees and directed hyper-care post-deployment support resolving 1,000+ tickets to stabilize operations.

Program Management Windchill SAP Solidworks Change Management Stakeholder Management Process Improvement Hypercare Support

Current

Operations Manager

Current

Showtime Graphix

May 2015 - Present (10 years 9 months)

Established efficient operational workflows achieving 100% customer satisfaction, procured new assets driving a 200% sales increase, and outsourced capacity to boost production by 50% during peak seasons.

Operations Management Process Optimization Vendor Management Production Planning Procurement Customer Satisfaction Outsourcing KPI Tracking

Senior Project Manager

Flowserve Co.

Oct 2018 - Jun 2020 (1 year 8 months)

Managed multiple programs with budgets of $100k–$1M, implemented rapid project processes for new engineering departments within 3 months, and led a supplier project saving over $1M annually.

Project Management Budget Management Supplier Management Process Improvement Risk Management

Training Specialist

Aerotek/Pfizer

May 2018 - Oct 2018 (5 months)

Streamlined onboarding and developed training materials, established best practices for the training team, and led the Combustible Dust Project to achieve and maintain 100% compliance.

Training Development Onboarding & Compliance Facilitation Process Improvement

Design Coordinator

Newell Rubbermaid

Oct 2015 - Mar 2016 (5 months)

Coordinated 20+ graphic design projects for major brands, streamlined workflows among 10 internal stakeholders, and managed collaboration with outsourced contract leads to optimize production.

Project Coordination Stakeholder Management Adobe Illustrator Adobe Photoshop Workflow Optimization

Project Manager

Consumers Energy

May 2013 - May 2015 (2 years)

Streamlined reconciliation processes reducing processing time by 200%, deployed Gemba boards within Energy Operation Services, and developed staffing models for multiple projects.

Project Management Process Improvement Reconciliations Continuous Improvement Data Analysis

Closeout Team Leader

Consumers Energy

Oct 2007 - May 2013 (5 years 7 months)

Managed teams of 15–30 to reconcile 150k–200k construction orders annually, designed a 5-step SOX-compliant closeout process, and led SAP integration efforts improving efficiency.

Team Leadership SAP Process Design Closeout Process Invoice Processing Training

Workload Analyst

Consumers Energy

Apr 2006 - Oct 2007 (1 year 6 months)

Created forecasts for 100+ crewing resources, analyzed financial plans and performance data to inform executive decisions, and built strong stakeholder relationships to support planning.

Data Analysis Financial Analysis Stakeholder Management Resource Planning Reporting Excel Process Improvement

Closeout Specialist

Consumers Energy

Jan 2005 - Apr 2006 (1 year 3 months)

Reconciled 500+ construction orders monthly, closed electric and gas work orders, and managed accounts receivable processes using AutoCAD for as-built documentation.

Autocad Accounts Receivable Data Validation Reporting

Local Resource Coordinator

Consumers Energy

Apr 2000 - Jan 2005 (4 years 9 months)

Coordinated crew work and construction documentation, managed payroll and administrative functions, and served as primary trainer and SME for new hires and process implementations.

Administrative Support Training Payroll Documentation Customer Service Reporting