Kristin Weisheim
@kristinweisheim
Senior operations leader driving large-scale transformations, enterprise tool adoption, and measurable productivity gains.
United StatesWhat I'm looking for
I’m a Senior Operations Leader with 10+ years of experience driving large-scale transformation, operational excellence, and workforce productivity across complex, multi-region organizations. I translate strategy into execution by standardizing operations, deploying enterprise technologies, and managing KPIs to improve efficiency, cost performance, and service delivery.
Most recently, I spearheaded a nationwide rollout of an enterprise field service platform across 13 markets, enabling 1,800+ employees with standardized workflows and digital tools—generating $12M+ in operational value and unlocking 93,000+ hours of productivity. I’ve also led customer operations and knowledge management initiatives, including building an enterprise Knowledge Management System for ~500K interactions annually, reducing operational errors by 94%, and improving customer wait times by 60%—along with Lean Six Sigma strategies and performance rhythms that increased alignment and accountability.
Experience
Work history, roles, and key accomplishments
Spearheaded a nationwide rollout of an enterprise field service platform across 13 markets, enabling 1,800+ employees with standardized workflows and digital tools. Drove $12M+ in operational value by unlocking 93,000+ hours of productivity and improving service turnaround times by up to 63% (peaking at 89%).
Managed a 30+ person customer operations and field coordination organization supporting ~500K annual customer interactions and ~400K+ service requests. Improved service consistency and reduced cost-to-serve by formalizing KPI frameworks (SLAs, productivity, customer satisfaction) and implementing Oracle Field Scheduler for resource alignment and scalability.
Developed and scaled an enterprise Knowledge Management System supporting ~500K customer interactions annually, earning the 2019 Knowledge Management World Award. Reduced operational errors by 94% and shortened customer wait times by 60% through process redesign, performance discipline, and IT-enabled system upgrades.
Built and scaled customer operations by hiring and onboarding 40 employees across multiple regions and leading a 20+ person team focused on performance and development. Streamlined service coordination, cutting cycle times by 68%, and delivered $23M in fiscal impact through operational oversight and process optimization.
Contributed to launch of a new customer operations model by shaping foundational processes and workflows. Coordinated scheduling for 150+ field engineers to maximize utilization and served as a key liaison across customers, vendors, and field teams to ensure service delivery accuracy.
Project Team Lead
Igates
Jul 2014 - Sep 2015 (1 year 2 months)
Led GE Healthcare project work while supporting operations in a customer and service delivery environment. Drove execution across project activities from July 2014 to September 2015.
Project Assistant Manager
Adecco
Feb 2010 - Jul 2014 (4 years 5 months)
Worked as a project assistant manager supporting GE Healthcare initiatives from February 2010 to July 2014. Assisted with project execution and operational support activities during the engagement.
Education
Degrees, certifications, and relevant coursework
Lakeland University
Bachelor of Arts, Mass Communication
Earned a Bachelor of Arts degree in Mass Communication from Lakeland University, graduating in May 2019.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Kristin?
You can contact Kristin and 90k+ other talented remote workers on Himalayas.
Message KristinFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
