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@lisadestefano
Digital health operations expert focused on scalable care delivery and performance improvement.
I am a healthcare operations leader with 15+ years scaling call center and clinical service teams, building compliance frameworks, and delivering multimillion-dollar efficiency gains. I combine workforce leadership, Lean Six Sigma Green Belt methodology, and technology-enabled transformation to modernize workflows and improve patient and donor experiences.
Across roles I have built organizations from the ground up, led care centers of 100+ staff and programs supporting 500k+ members, and partnered with AI and analytics vendors to boost enrollments and billing rates dramatically. I focus on operational governance, process redesign, and measurable performance improvements to support scalable, compliant growth.
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Work history, roles, and key accomplishments
LactaLogics
Jul 2025 - Sep 2025 (2 months)
Developed a company-wide policy framework and deployed 150+ SOPs across Operations, HR, Finance, and Marketing, streamlining donor screening workflows and strengthening regulatory compliance to support scalability.
MD Revolution
Feb 2023 - Mar 2025 (2 years 1 month)
Built and scaled inbound CCM, RPM, Enrollment, HRA, and Support teams, increasing RPM billing from 19% to 97% and boosting enrollment conversions by 40% through AI-driven script redesign and QA/process improvements.
Convey Health Solutions
Sep 2021 - Jan 2023 (1 year 4 months)
Implemented 17 healthcare clients across 35 programs supporting 500k+ members, established Tier 1 Support, and launched change management for retail integrations to drive client satisfaction and scalable operations.
Physician Services Group / Momentum Practice Partners
Aug 2016 - Sep 2021 (5 years 1 month)
Built operational infrastructure including facilities, HR, compliance, IT, and administrative frameworks to enable scalable clinical workflows and long-term enterprise growth across the practice.
Degrees, certifications, and relevant coursework
Attended Rutgers University; specific degree and dates not provided.
Grade: Dean's and President's List (6 consecutive semesters)
Attended Kaplan University and achieved Dean's and President's List recognition for six consecutive semesters; specific degree and dates not provided.
Lean Six Sigma Green Belt, Process Improvement
Earned Lean Six Sigma Green Belt certification; date and issuing organization not provided.
Software and tools used professionally
You can contact Lisa and 90k+ other talented remote workers on Himalayas.
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