Open to opportunities

Lisa Destefano

@lisadestefano

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Digital health operations expert focused on scalable care delivery and performance improvement.

United States

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What I'm looking for

I seek a senior operations role where I can scale teams, implement governance and automation, and drive measurable efficiency and compliance improvements.

I am a healthcare operations leader with 15+ years scaling call center and clinical service teams, building compliance frameworks, and delivering multimillion-dollar efficiency gains. I combine workforce leadership, Lean Six Sigma Green Belt methodology, and technology-enabled transformation to modernize workflows and improve patient and donor experiences.

Across roles I have built organizations from the ground up, led care centers of 100+ staff and programs supporting 500k+ members, and partnered with AI and analytics vendors to boost enrollments and billing rates dramatically. I focus on operational governance, process redesign, and measurable performance improvements to support scalable, compliant growth.

Experience

Work history, roles, and key accomplishments

Operations Program Manager

LactaLogics

Jul 2025 - Sep 2025 (2 months)

Developed a company-wide policy framework and deployed 150+ SOPs across Operations, HR, Finance, and Marketing, streamlining donor screening workflows and strengthening regulatory compliance to support scalability.

Policy Development & Compliance Process Automation Regulatory

Director of Patient Services

MD Revolution

Feb 2023 - Mar 2025 (2 years 1 month)

Built and scaled inbound CCM, RPM, Enrollment, HRA, and Support teams, increasing RPM billing from 19% to 97% and boosting enrollment conversions by 40% through AI-driven script redesign and QA/process improvements.

Care Operations rpm Workforce Management

Operations Manager

Convey Health Solutions

Sep 2021 - Jan 2023 (1 year 4 months)

Implemented 17 healthcare clients across 35 programs supporting 500k+ members, established Tier 1 Support, and launched change management for retail integrations to drive client satisfaction and scalable operations.

Implementation Change Management Tier 1 Support Member Services Project Management

Director of HR & Business Development

Physician Services Group / Momentum Practice Partners

Aug 2016 - Sep 2021 (5 years 1 month)

Built operational infrastructure including facilities, HR, compliance, IT, and administrative frameworks to enable scalable clinical workflows and long-term enterprise growth across the practice.

HR Leadership Business Development & Compliance Facilities Setup Staffing Clinical Operations

Education

Degrees, certifications, and relevant coursework

Rutgers University

Attended Rutgers University; specific degree and dates not provided.

Kaplan University

Grade: Dean's and President's List (6 consecutive semesters)

Attended Kaplan University and achieved Dean's and President's List recognition for six consecutive semesters; specific degree and dates not provided.