Lisa Destefano

Developed a company-wide policy framework and deployed 150+ SOPs across Operations, HR, Finance, and Marketing, streamlining donor screening workflows and strengthening regulatory compliance to support scalability.

Built and scaled inbound CCM, RPM, Enrollment, HRA, and Support teams, increasing RPM billing from 19% to 97% and boosting enrollment conversions by 40% through AI-driven script redesign and QA/process improvements.

Implemented 17 healthcare clients across 35 programs supporting 500k+ members, established Tier 1 Support, and launched change management for retail integrations to drive client satisfaction and scalable operations.

Built operational infrastructure including facilities, HR, compliance, IT, and administrative frameworks to enable scalable clinical workflows and long-term enterprise growth across the practice.

Attended Rutgers University; specific degree and dates not provided.

Grade: Dean's and President's List (6 consecutive semesters)

Attended Kaplan University and achieved Dean's and President's List recognition for six consecutive semesters; specific degree and dates not provided.

Earned Lean Six Sigma Green Belt certification; date and issuing organization not provided.