At Northwell Health, I supported an enterprise Epic rollout across hospital and ambulatory settings, delivering role-based Cadence, Prelude and Referrals training to more than 1,000 employees with 99% completion. I also partnered with analysts, clinicians and project leads on workflow validation, readiness assessments and go-live support.
As VP of Customer Operations at SmartAdvocate SaaS, I reduced onboarding cycle time 90% and achieved 98% delivery accuracy through standardization and KPI governance. At Omnizant, I directed delivery across 300+ client engagements and coached a 17-person team, increasing throughput 75% while reducing bottlenecks 40%.
