Jose User

I’m a customer service professional with over 10 years of experience in a call center and remote environment. I manage complex customer issues, resolve conflicts, and deliver exceptional service—consistently earning high customer satisfaction ratings. I’m proficient in both English and Spanish, and I work effectively with CRM and helpdesk software.

In my role as a Roadside Assistance Technician, I dispatched roadside assistance and handled inbound phone calls. I investigated and solved customer inquiries and complaints in a timely, empathetic manner, ensuring the customer experience by addressing concerns and resolving problems on the spot.

I also bring hands-on technical and maintenance experience as a Maintenance Technician. I performed painting, caulking, HVAC repairs, lock repairs, window/door repairs, electrical repairs, appliance repairs, and preventative maintenance, along with general maintenance and landscaping tasks such as mowing, trimming, edging, planting, and debris removal.

I’ve strengthened my customer-facing foundation through bilingual roles at The Salvation Army and retail positions like American Eagle Outfitters and Michaels Arts and Crafts. I’m seeking a challenging role in my areas of expertise that lets me use my skills and experience to further contribute to company success.