Open to opportunities

Brianna Braga

@briannabraga

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Driven customer service professional with expertise in conflict resolution.

United States

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

I am a strong and mature professional with a proven track record in front desk operations and customer service. My experience spans various roles where I have honed my skills in phone systems, conflict resolution, and credit/payment processing. I thrive in fast-paced environments, leveraging my bilingual fluency in English and Spanish to connect with diverse customers effectively.

Throughout my career, I have demonstrated my ability to handle secure data and manage truck rental documentation with professionalism and attention to detail. My roles at Talbots and Lowe’s have equipped me with the skills to manage customer interactions seamlessly, from greeting and styling customers to processing transactions and resolving conflicts. I take pride in my ability to maintain a positive attitude and professionalism, even in high-stress situations.

Experience

Work history, roles, and key accomplishments

Sales Associate

Talbots

Mar 2025 - Present (4 months)

Greeted and styled customers by name, set up dressing rooms, and recommended matching items. Handled all POS transactions including manual customer information, card payments, reward points, and phone sales.

Customer Service Inventory Management Sales Merchandising

Customer Service Associate

Lowe's

Aug 2024 - Present (11 months)

Worked front desk as lead for customer pickups, returns, and online order management. Answered and routed calls using a multi-line phone system and processed credit applications securely using SSNs and financial documents.

Customer Service Multi Line Phone Systems Credit Applications Conflict Resolution Data Security

Church Volunteer

Jul 2024 - Present (1 year)

Prepared and served meals, cleaned kitchen, and helped guests choose food with respect. Maintained a positive attitude with all guests, including homeless and at-risk individuals.

Customer Service Empathy Teamwork

Farm Volunteer

May 2023 - Present (2 years 2 months)

Lifted and organized farm supplies, cleared debris, and cleaned work areas. Worked independently outdoors, following safety and cleanliness directions.

Physical Labor Independent work Safety Procedures