Open to opportunities

Lisso Telemarque

@lissotelemarque

Message

Customer service professional driving operational efficiency and retention.

United States

Message

What I'm looking for

I seek a role improving service quality and operational efficiency, focused on process improvement, cross-functional teamwork, and opportunities to lead training and reduce response times.

I am a customer service professional with 9+ years of experience delivering timely, solution-focused support across remote customer service, claims handling, and roadside assistance. I have a strong track record reducing response times, streamlining workflows, and collaborating with cross-functional teams to improve operational efficiency and customer retention.

I led implementation of streamlined dispatch and digital tracking systems, developed staff training programs, and analyzed claim data to refine processes that minimized errors and expedited resolutions. I seek to apply my problem-solving and process-improvement abilities to drive consistent service quality and team performance.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Liveops

Mar 2022 - Nov 2025 (3 years 8 months)

Provided remote customer service for Nike, reducing response times and improving service quality which increased customer loyalty. Collaborated with cross-functional teams to streamline processes and boost operational efficiency.

Customer Support Remote Customer Service Cross Functional Collaboration Customer Retention Response Time Reduction CRM Communication

Claim Handler

Liveops

Mar 2019 - Aug 2022 (3 years 5 months)

Handled claims efficiently to achieve timely resolutions and improved customer satisfaction; analyzed claim data to identify trends and refined processes that reduced errors and sped processing. Implemented a digital tracking system to streamline workflows.

Claims Processing Data Analysis Workflow Optimization Remote Work Process Improvement

Roadside Assistance Specialist

Agero

Jan 2016 - Feb 2019 (3 years 1 month)

Implemented a streamlined dispatch system that reduced response times and improved customer satisfaction; coordinated cross-functional teams to enhance service delivery and retention. Developed training programs to equip staff with advanced problem-solving techniques.

Dispatch Coordination Customer Service Training Development Cross Functional Collaboration SOPs Response Time Reduction Remote Support