Vanessa Pena
@vanessapena1
Customer-focused bilingual service professional with strong communication and problem-solving skills.
United StatesWhat I'm looking for
I am a bilingual customer service professional with experience in retail, remote call center support, and facilities cleaning. I have a history of assisting customers directly, resolving benefits-related inquiries, and safely performing delivery and maintenance duties.
My strengths include clear communication, active listening, problem solving, and time management, demonstrated across roles at pawn retail, auto parts delivery, and a remote customer service position handling food stamp and Medicaid inquiries.
I take pride in reliability, attention to detail, and maintaining safe, clean environments; I am quick to learn, patient under pressure, and committed to providing respectful, effective service.
Experience
Work history, roles, and key accomplishments
Janitor
Campbell's Janitorial Service & Floor Care
Jul 2025 - Present (7 months)
Clean and disinfect hospital areas including doctor offices, front entrance, and waiting rooms to maintain sanitary conditions and safety for patients and staff. Ensure areas are prepared for daily use and comply with cleanliness protocols.
MAWorked remotely answering calls to research and resolve customer inquiries regarding food stamp and Medicaid benefits, delivering accurate solutions and maintaining service quality. Documented case information and escalated complex issues as needed.
OPSafely delivered auto parts to commercial and retail customers, collected payments, handled returns, and supported in-store duties such as stocking and merchandising. Performed daily vehicle maintenance checks to ensure reliable deliveries.
Customer Service Representative
Cash American Pawn
Jul 2013 - Jul 2015 (2 years)
Assessed value of goods, negotiated prices, and managed cash transactions for customers, improving transaction accuracy and customer satisfaction. Resolved customer inquiries and maintained records during daily operations.
Education
Degrees, certifications, and relevant coursework
Weslaco High School
High School Diploma, High School Diploma
2009 - 2013
Completed high school diploma with coursework and activities typical of a secondary education program.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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