Joseph Ricciotti

Serve as the highest level of technical support, resolving complex hardware, software, and network issues escalated from Tier 1 and Tier 2 support teams. Maintain documentation of incidents, solutions, and standard operating procedures to improve knowledge base and streamline future resolutions.

Set up, configure, and troubleshoot security systems such as CCTV, access control, intrusion alarms, and intercoms. Install, configure, and maintain network hardware and software, including routers, switches, firewalls, and access points.

Picked up and delivered food orders from restaurants to customers in a timely and professional manner. Provided excellent customer service by communicating clearly, handling issues politely, and ensuring customer satisfaction.

Engaged customers on the sales floor to understand their needs and recommended personalized technology solutions. Maintained deep product knowledge across multiple categories, including electronics, home appliances, computers, and smart home devices.

Performed inventory counts and assisted in tracking stock levels, reporting discrepancies to management. Ensured products were organized, properly labeled, and placed according to store planograms and inventory guidelines.

Obtained an Associate in Arts degree with a focus on General Studies. Developed a broad academic foundation across various disciplines.

Completed an Associate in Science degree focusing on Computer Programming and Analysis. Gained expertise in various programming languages and analytical techniques relevant to the field.

Graduated with a High School Diploma, completing all required coursework. Developed foundational knowledge and skills across various subjects.