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Rodney Varney

@rodneyvarney

Remote IT support and help desk professional with experience troubleshooting ScriptPro pharmacy robots and supporting telecom customers.

United States

Message

At RiteAid, I provided desktop support for retail operations and technical guidance on inventory, E-Journal, cash handling, and accounting. I also remotely troubleshot ScriptPro pharmacy robots and repaired automated telephone answering systems.

At CenturyLink, I supported and served as technical lead for Technicians 1 through 3. I helped customers with telephone and internet repairs, provisioned copper DSL and fiber DSLAM aggregators, supported IPTV clients, and managed tickets in Remedy.

Experience

Work history, roles, and key accomplishments

Current

Security Officer

Current

Allied Universal

Sep 2026 - Present (0 months)

Provide on-site security coverage and monitor assigned posts. Document incidents in accordance with client procedures.

Security Monitoring Incident Documentation

Current

Rideshare Driver

Current

Trident Transport

Jan 2024 - Present (2 years 8 months)

Ensure timely, safe passenger transportation while providing professional customer service and communication. Maintain vehicle cleanliness and routine maintenance.

Customer Service Communication Skills Vehicle maintenance

Warehouse Associate

Amazon.com

Jan 2020 - Dec 2024 (4 years 11 months)

Picked and packed customer orders. Participated in the Associate Safety Committee to support associate safety.

Order picking Packing Safety Management Committee

Technical Support Technician 1

RiteAid

Jan 2016 - Dec 2019 (3 years 11 months)

Provided desktop support to retail operations and technical guidance for inventory, E-Journal, cash handling, and accounting. Remotely troubleshot ScriptPro pharmacy robots and repaired automated telephone answering systems.

Desktop Support ServiceNow ScriptPro Telephone System Troubleshooting

Technical Support Technician 4 (Tech Lead)

CenturyLink

Jan 2012 - Dec 2016 (4 years 11 months)

Supported and served as technical lead for Technicians 1 through 3; communicated with clients as an immediate supervisor. Provided customer service and repair assistance for telephone and internet services, including work-from-home employee support.

Technical Leadership Customer Service DSL Fiber IPTV Remedy Troubleshooting