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Jasmin Hooker

@jasminhooker

IT Help Desk Specialist who resolved customer connectivity issues at Nextlink Internet and configured Windows server virtual machines at ACI Learning.

United States

Message

At Nextlink Internet, I troubleshot customer networking environments, including routers, access points, and IP configurations. I diagnosed service issues, documented tickets, and escalated cases when needed.

During my IT Support Technician Intern role at ACI Learning, I created virtual machines with Oracle VirtualBox, including Windows 2016, Kali Linux, Parrot, and Ubuntu.

I also converted a Windows server into a domain controller and managed user accounts, computers, and groups in Active Directory to support access control.

Earlier, I supported customers at U-Haul and worked in account and shipping operations at Palmer Logistics. Across these roles, I handled customer inquiries, order processing, and operational documentation.

Experience

Work history, roles, and key accomplishments

Technical Support Agent

Nextlink Internet

Aug 2025 - Sep 2026 (1 year 1 month)

Managed and troubleshot customer networking environments, including routers, CPEs, access points, and IP configurations. Performed account and access support, diagnosed service issues, and improved service reliability.

Networking Routers CPE Access Points IP Addresses Troubleshooting Customer Support Ticketing Systems Firmware Updates

IT Support Technician Intern

ACI Learning

Mar 2025 - Jul 2025 (4 months)

Delivered support for computer networks and systems maintenance, created and configured virtual machines, and implemented Active Directory. Executed general maintenance tasks and escalated complex issues to senior technicians.

Active Directory VirtualBox Windows Server Kali Linux Ubuntu Troubleshooting User Management Technical Support

Account Specialist & Shipping/Receiving

Palmer Logistics

Feb 2025 - Jun 2025 (4 months)

Managed inventory levels, coordinated shipping schedules, processed customer orders, resolved inquiries, and streamlined receiving processes. Achieved significant improvements in accuracy, on-time delivery, and turnaround time.

Inventory Management Shipping Receiving Customer Service Data Entry Process Improvement Communication Skills

Production Associate

HelloFresh

Dec 2020 - Sep 2024 (3 years 9 months)

Ensured high standards of quality and consistency by following production guidelines and safety protocols. Resolved production incidents, identified and escalated issues, and executed thorough inspections.

Quality Assurance Production Safety Procedures Inspections Process Improvement Teamwork

Customer Service Representative

U-Haul

Apr 2022 - Oct 2022 (6 months)

Delivered exceptional customer satisfaction by resolving inquiries and issues promptly. Improved service efficiency by implementing a new ticketing system and achieved high customer satisfaction ratings.

Customer Service Ticketing Systems Communication Skills Problem Solving Active Listening

Transaction Specialist

JPMorgan Chase & Co.

Feb 2021 - May 2021 (3 months)

Leveraged expertise in enterprise financial systems to enhance operational efficiency. Analyzed payment processing discrepancies, streamlined transaction processes, and developed documentation and user guides.

Financial Systems Payment Processing Documentation Problem Solving Process Improvement