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Joseph Ogenyi

@josephogenyi

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Dedicated Revenue Cycle Analyst with strong analytical and leadership skills.

Nigeria

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What I'm looking for

I seek a role that fosters growth, collaboration, and innovative problem-solving.

I am a dedicated and highly driven individual with a strong background in Revenue Cycle Management (RCM). Currently, I serve as a Lead Revenue Cycle Analyst at OyaSync, where I collaborate with my team to integrate Artificial Intelligence into our work processes, significantly enhancing productivity. My focus on designing structural features has led to more efficient workflows, allowing my team to achieve our goals effectively.

Previously, I worked as a Revenue Cycle Analyst and Customer Service Representative, where I successfully facilitated the adoption of cloud-based platforms for real-time collaboration. My experience also includes leading a pioneering customer service department, where I improved productivity by analyzing data sets to provide case-specific solutions. I am passionate about leveraging technology to optimize processes and enhance team performance.

Experience

Work history, roles, and key accomplishments

Current

Lead Revenue Cycle Analyst

Current

OyaSync

Jan 2023 - Present (2 years 5 months)

Led a team to integrate Artificial Intelligence into Revenue Cycle Management processes, enhancing productivity and efficiency. Designed structural features for improved workflows and modified reporting systems for better communication with superiors.

Artificial Intelligence Revenue Cycle Management Team Leadership Microsoft Office Reporting Systems Efficiency Improvement Communication Skills

Revenue Cycle Analyst

OyaSync

Sep 2023 - Jan 2024 (4 months)

Facilitated the adoption of a cloud-based platform for real-time collaboration among team members, significantly improving productivity and turnaround time in Revenue Cycle Management.

Cloud Computing Revenue Cycle Management Team Collaboration Productivity Communication Skills Problem Solving Reporting

Customer Service Representative

1Base 360

Aug 2022 - Sep 2022 (1 month)

Attended to over 200 client inquiries with professionalism and empathy, enhancing teamwork by assisting in customer interactions with language barriers.

Customer Service Communication Skills Teamwork Problem Solving Empathy

Customer Service Agent

Outsource Global

Jul 2021 - Jul 2022 (1 year)

Designed structural features for efficient work processes in a customer service department, facilitating weekly productivity reports and providing case-specific solutions to claimants.

Customer Service Process Improvement Reporting Data Analysis Team Collaboration Problem Solving Communication Skills

Product Manager

5ran6 Technologies

May 2021 - Jun 2021 (1 month)

Led the application development unit in creating a medical service mobile platform, facilitating meetings and ensuring project milestones were met.

Product Management Team Leadership Application Development Project Management Communication Skills Facilitation

Virtual Reality & Blended Learning Coach

Saros Home Education Center

Jul 2019 - Jul 2020 (11 months)

Developed an interactive education system using Virtual Reality tools, organized over 40 events, and facilitated remote learning using Google Workspace and Slack.

Virtual Reality Education Technology Event Planning Google Workspace Slack Team Collaboration Communication Skills

Supervisor

Triple-Braid Christian Learning Center

Oct 2018 - Jul 2019 (9 months)

Created an enabling environment for learning, leading to increased self-confidence and improved results among students.

Team Leadership Communication Skills Problem Solving

Intern

Agricultural Services and Training Center

Oct 2016 - Apr 2017 (6 months)

Assisted in the sale and production of fruits and vegetables, and worked on irrigation to ensure optimal plant growth.

Agriculture Teamwork Production Sales Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

Federal University of Agriculture, Makurdi

Bachelor of Engineering, Environmental and Agricultural Engineering

2013 - 2018

Studied Environmental and Agricultural Engineering, focusing on sustainable practices and technologies in agriculture to improve productivity and environmental conservation.