At Anointed Supply Chain Services, I managed customer onboarding workflows and high-volume escalations. I used CRM and Excel data to recommend changes that reduced departmental operational costs by 20%.
At Flying Eagles Pacesetter Academy, I worked on client retention and customer satisfaction strategies that improved account retention by 20%. I also redesigned administrative and scheduling workflows, reducing operational conflicts by 25%.
Through the NITDA Program, I authored user guides, FAQs, and enablement content for digital platforms and AI tools, and trained more than 150 users and stakeholders. I used my working knowledge of HTML, CSS, JavaScript, and APIs to triage bugs and investigate root causes with technical teams.
At R. Freeman Computer Institute, I organized datasets in Excel and created platform knowledge base documentation. For a data and analytics project at Osun State University, I improved reporting efficiency by 30% through structured Excel data organization and process standardization.
