Open to opportunities

Joseph mutunga

@josephmutunga

Message

Client relations and operations professional driving retention, sales growth, and excellent service.

Kenya

Message

What I'm looking for

I seek a client-focused role where I can drive retention and portfolio growth, improve service delivery, and develop long-term client relationships.

I am a reliable, organized client relations and operations professional with over five years' experience in insurance and customer-facing roles, focused on client retention, portfolio growth, and operational excellence. I have delivered measurable results such as 90% client retention and the introduction of a successful client visit and loyalty program.

I bring strong communication, presentation, and relationship-building skills, advanced Microsoft Excel ability, Google Analytics and social media marketing experience, and a background in sales, public relations, and operations management. I seek to apply my strategic client management and service-improvement expertise to drive growth and client satisfaction.

Experience

Work history, roles, and key accomplishments

Client Relations Executive

Kancy Insurance Agency

Mar 2019 - Dec 2025 (6 years 9 months)

Managed client relationships and retention activities, achieving 90% client retention and launching a successful client visit and loyalty program that contributed to portfolio growth.

Client Relations Customer Retention Account Management Customer Satisfaction Reporting

Account Executive

Allstate Insurance Agency Limited

May 2015 - Nov 2018 (3 years 6 months)

Led account management and service improvement initiatives, created customer retention programs, and managed budgets and corporate client meetings to support growth strategies.

Account Management Customer Retention Budgeting Project Coordination Client Meetings Reporting

Administrator

Penda Interiors Ltd

Jun 2012 - Apr 2015 (2 years 10 months)

Provided administrative and customer service support, maintained operations and records, conducted data analysis and reporting, and managed petty cash and client issue resolution.

& Administration Customer Service Data Analysis Reporting Records Management Petty Cash

Public Relations Assistant

Mini Holdings Ltd

Jan 2010 - Feb 2012 (2 years 1 month)

Supported PR and communications strategies, assisted in executing corporate events and campaigns, and built relationships with media, clients, and internal stakeholders.