GWgatungo wambui
@gatungowambui
Driven Customer Service Executive
KenyaWhat I'm looking for
As a results-driven customer service executive with over two years of experience, I have consistently delivered exceptional results in enhancing customer engagement and support within the signage industry. My expertise lies in spearheading initiatives that drive revenue growth, improving service processes, and increasing brand awareness.
In my previous roles, I have successfully re-engaged dormant clients, resulting in significant revenue boosts, and developed comprehensive client feedback systems to inform product and service improvements. I am passionate about leveraging my skill sets to drive business growth and excel in senior client relations roles, ideally in a remote setting.
With a strong educational background in human resource management and law, I possess a unique blend of skills that enable me to effectively manage client interactions, develop targeted marketing campaigns, and drive sales growth.
Experience
Work history, roles, and key accomplishments
Client Relations Executive
Nudgim Signage Company
Mar 2023 - Jul 2023 (4 months)
Spearheaded client outreach initiative, resulting in a 5% increase in new client acquisitions within the first quarter. Successfully re-engaged 10 dormant clients, contributing to an increase in overall revenue.
Customer Care Representative
CCI Kenya
May 2022 - Dec 2022 (7 months)
Achieved a high customer satisfaction rating by consistently providing accurate information and timely resolutions to customer inquiries. Successfully resolved 1000+ customer complaints within 24 hours, exceeding company targets by 15%.
Brand Ambassador
Hallmark Marketing Agency
Apr 2019 - Apr 2020 (11 months)
Increased brand awareness by 25% within the first three months through targeted social media campaigns and strategic partnerships. Generated 500+ leads for the agency's services through online engagement and community outreach efforts.
Customer Care Representative
Gionee Smartphone Company
Apr 2017 - Jun 2018 (1 year 2 months)
Boosted customer satisfaction by 15% within six months by implementing a proactive customer support approach and personalized interactions. Successfully resolved 800+ technical issues related to Gionee smartphones, resulting in a significant reduction in customer complaints.
Education
Degrees, certifications, and relevant coursework
gatungo hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
Interested in hiring gatungo?
You can contact gatungo and 90k+ other talented remote workers on Himalayas.
Message gatungoFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
