Alex Ojow Otieno
@alexojowotieno
Results-driven insurance and customer-relationship professional with operations expertise.
KenyaWhat I'm looking for
I am a results-driven insurance professional with progressive experience across relationship management, operations, claims and underwriting. I have led business-development initiatives, managed client portfolios to high retention rates, coordinated underwriting and claims processes, and improved cash flow and customer satisfaction through disciplined reconciliation and compliance practices.
I am skilled in project and office management, social media and communications, and have supported large-scale corporate actions and IPO-related verification projects. I bring strong administrative discipline, stakeholder relationship-building, and a track record of measurable improvements in retention, engagement and process compliance.
Experience
Work history, roles, and key accomplishments
Principal Officer & Operations Manager
Mojow Insurance Agency
Mar 2022 - Present (3 years 10 months)
Lead operations and business development for an insurance agency, overseeing claims, underwriting, payment reconciliation and credit control while managing client relationships and social media presence.
Freelance Virtual Assistant
Self Employed
Apr 2006 - Present (19 years 9 months)
Provided freelance transcription, virtual assistant services, copy typing, data capture and proofreading for multiple clients on an ongoing basis.
Senior Relationship Officer
Chase Insurance Agencies Ltd
Nov 2016 - Feb 2022 (5 years 3 months)
Generated and qualified 15+ sales leads monthly, grew pipeline opportunities 30%, maintained 90% renewal retention and coordinated with finance to achieve 98% on-time premium settlements.
Senior Administrative Assistant
Chase Insurance Agencies Ltd
Jun 2015 - Oct 2016 (1 year 4 months)
Managed office administration, compliance and facilities, ensured 100% license renewal compliance, coordinated inventory and travel, and handled document and petty cash management.
Customer Service Executive
C & R Group Ltd
Jan 2012 - Feb 2015 (3 years 1 month)
Handled shareholding enquiries, CDS transfers and document verification, achieving a 99% first-contact resolution rate and reducing escalations.
Customer Experience Executive
Essar Telecom Ltd
Jun 2009 - Feb 2011 (1 year 8 months)
Responded to customer queries, managed SIM activations and swaps, performed telemarketing and mobile money support, and handled data capture and SIM registration processes.
Education
Degrees, certifications, and relevant coursework
College of Insurance
Executive Certificate of Proficiency in Insurance, Insurance
2023 - 2023
Completed an Executive Certificate of Proficiency in Insurance in June 2023, covering core insurance principles and regulatory practices.
SAShaw Academy
Diploma in Digital Marketing, Digital Marketing
2016 - 2016
Completed a Diploma in Digital Marketing in the first half of 2016, focusing on online marketing strategies and digital campaign execution.
Nairobi Institute of Business Studies
Diploma in Public Relations, Public Relations
2013 - 2013
Completed a Diploma in Public Relations between January and September 2013, emphasizing media relations and communication strategies.
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Alex?
You can contact Alex and 90k+ other talented remote workers on Himalayas.
Message AlexFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
