Open to opportunities

christine kaoga

@christinekaoga

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Dynamic communication professional with expertise in customer care and marketing.

Kenya

Message

What I'm looking for

I seek a role that fosters professional growth and values effective communication.

I am a dedicated communication professional with a strong background in customer service, public relations, and psychology. My career has been marked by a commitment to enhancing client satisfaction and delivering impactful marketing strategies. I have honed my skills through various roles, including my current position as a Research Assistant at 60 Decibels Kenya, where I conduct phone surveys and provide valuable insights to organizations.

Throughout my career, I have successfully engaged with clients in advertising roles at Radio Africa Group and TV47, where I developed promotional materials and managed client relationships. My experience as a Business Relationship Officer at Chase Bank Kenya Ltd, where I was recognized as the Best Performing Retail Sales Officer, showcases my ability to achieve sales targets while ensuring excellent client service. I am passionate about leveraging my skills to contribute to organizational success and foster professional growth.

Experience

Work history, roles, and key accomplishments

Current

Research Assistant

Current

60 Decibels Kenya

Jul 2020 - Present (4 years 11 months)

Conducted phone surveys with clients and beneficiaries for impact measurement, providing benchmark data to help organizations understand customer insights. Collaborated with research teams to ensure quality results and client satisfaction.

Survey Design Data Analysis Client Communication Research Methodology

Business Executive Officer

Radio Africa Group

Jun 2021 - Feb 2022 (8 months)

Identified and secured advertising clients, delivering sales presentations and developing promotional materials. Managed sales contracts, quotations, and client service follow-ups.

Sales Presentation Skills Contract Management Promotional Materials

Business Executive Officer

TV47

Apr 2019 - May 2021 (2 years 1 month)

Engaged clients and sold advertising space, recommending appropriate media formats and strategies. Maintained high levels of client satisfaction and retention.

Advertising Sales Client Engagement Media Strategy Customer Retention Negotiation

Communication Assistant

SIDO

Apr 2018 - Mar 2019 (11 months)

Supported internal and external communication efforts, managing digital content and assisting with social media strategies. Aided in project reporting and presentation preparation.

Social Media Strategy Internal Communications Reporting

Business Executive Officer

Nation Media Group

Mar 2017 - Mar 2018 (1 year)

Developed and executed client advertising plans. Maintained client relationships and processed account documentation.

Client Relationship Management Account Management Documentation

Business Relationship Officer

Chase Bank Kenya Ltd

Jan 2014 - Feb 2017 (3 years 1 month)

Awarded Best Performing Retail Sales Officer in September 2014. Achieved sales targets and ensured excellent client service.

Client Services Sales Target Achievement Relationship Management Banking Operations

Communications Intern

Parliament of Kenya

May 2013 - Nov 2013 (6 months)

Contributed to editorial content for Parliament Magazine. Coordinated protocol for local and international delegations.

Editorial Event Management Public Relations

Intern

National Cereals and Produce Board

May 2012 - Jul 2012 (2 months)

Gained foundational experience in organizational operations and administrative support within a government parastatal. Assisted various departments with daily tasks and learned about public sector functions.

Administrative Support Data Entry Office Management Public Sector Operations Team Collaboration

Education

Degrees, certifications, and relevant coursework

Digital Computer College

Certificate, Computer Applications

Obtained a Certificate in Computer Applications. Developed foundational skills in various computer software and digital tools.

London College of St. Lawrence

Uganda Advanced Certificate of Education

Completed the Uganda Advanced Certificate of Education. Focused on advanced secondary education curriculum.

St. Mary Goretty Dede Girls

Kenya Certificate of Secondary Education

Achieved the Kenya Certificate of Secondary Education. Completed secondary education requirements.

Nairobi South Primary School

Kenya Certificate of Primary Education

Obtained the Kenya Certificate of Primary Education. Completed primary education requirements.

University of Nairobi

Bachelor of Arts, Communication and Psychology

Grade: 2nd Class Upper

Completed a Bachelor of Arts degree focusing on Communication and Psychology. Gained comprehensive knowledge in both fields, achieving a 2nd Class Upper honors.